Job Title

Information Officer and Lead Information Officer Location: Grande Prairie and Peace River, AB Company: Government of Alberta Job Information Job Title: Information Officer and Lead Information Officer Job Requisition ID: 65947 Ministry: Forestry and Parks Location: Grande Prairie and Peace River Area - Saskatoon Island, Youngs Point, Moonshine Lake and Historic Dunvegan Provincial Parks Full or Part-Time: Full-Time Hours of Work: 40 hours per week Permanent/Temporary: Temporary - Wage, Seasonal Scope: Open Competition Closing Date: Open Until Suitable Candidate Found Classification: Administrative Support 2 (AS2) / Administrative Support 3 (AS3) Salary: For Information Officers (AS2): Administrative Support 2 (AS2): $19.94 $24.26 per hour (based on 40 hours per week) For Lead Information Officers (AS3): Administrative Support 3: $21.95 $26.81 per hour (based on 40 hours per week) In addition to regular wages, regular Wage employees receive 11.2% in lieu of benefits and vacation leave: 5.2 percent of regular wage earnings instead of paid holidays 6 percent of regular wage earnings instead of annual vacation pay In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay: $3.25 per hour for weekends and holidays $2.75 per hour for evenings The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. For more information on diversity and inclusion, please visit: Diversity and Inclusion Policy. Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Albertas parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations. For more information about the Ministry of Forestry and Parks, please visit our website at: Forestry and Parks. The North Area, Grande Prairie and Peace River Area includes but is not limited to: Saskatoon Island Provincial Park Youngs Point Provincial Park Moonshine Lake Provincial Park Historic Dunvegan Provincial Park Various Provincial Recreation Areas The Grande Prairie and Peace River Area is looking for motivated, courteous and hard-working individuals with exceptional customer service skills to fill the Information Officer and Lead Information Officer positions. Information Officers (IOs) and Lead Information Officers (Lead IOs) provide a front-line government contact for public campground registration, queries, and comments related to travel in, and recreational use of Provincial Parks, Recreation Areas, Wildland Parks, Natural Areas and surrounding area. This position''s primary purpose is to provide exceptional front-line customer service in person, on the phone and through email to assist visitors, support engagement, deliver information, problem-solving issues and delivery of the Reserve Alberta Parks service for campgrounds. The Lead Information Officer role focuses on higher level administrative and leadership tasks, scheduling, staff training, visitor concern management, on-site troubleshooting, retail inventory management, cash reconciliation, and reporting. We are currently looking to hire: 1 Lead Information Officer (Lead IO) 7 Information Officers (IOs) As an Information Officer (AS2), duties and responsibilities include but are not limited to: Visitor Services Operations Understand reserve.albertaparks.ca functions to register campers, update visitor information, and process payments or refunds using the system Participate in all required visitor services operations, which may include: camper compliance, retail services, group unit counts, and public information sharing Operate computer-based point-of-sale terminals to perform retail of gift store products and services which may include: firewood, concession items, and rentals Assist the park ranger program by actively providing accurate and timely key messages & information to the public. As well as collecting and reporting visitor usage and interaction statistics (i.e. Trail usage, site conditions, emergency protocol support) Travel by foot or off-highway vehicle to rove campgrounds, and day use areas to meet and communicate with a wide range of park users Administrative Duties Review and reconcile revenue for daily cash-outs and accurately enter data into Excel workbooks Record and organize statistics for public visitation and demographics when required Respond to in-person and telephone/email requests for information on area amenities and recreational activities Information Services Advise the public of the various rules, policies, and regulations that apply within a Provincial Park Become a park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, water quality, weather, etc.) in order to assist the public with current information Inform all visitors of pertinent information regarding interpretive programs and frequently liaise with visitor engagement staff to ensure that information given is accurate Provide on-site visitor concern management, troubleshooting, and reporting and follow up with customer complaints As the Lead Information Officer (AS3), primary duties include assisting with and performing AS2 duties in addition to some front-line administrative and supervisory tasks such as: Coordinate day-to-day tasks of the team and ensure daily procedures are followed Provide ongoing support to IOs through regular check-ins on progress, one-on-one training, and seasonal performance reviews - empower IOs to be independent in their roles by setting clear expectations and processes for decision-making Communicate effectively when working with visitors, staff, and coworkers in a friendly, informative, diplomatic, adaptable, and professional manner Place orders for booth and store inventory (where applicable) to ensure the proper supplies are available prior to busy campground times Maintain and improve knowledge of relevant recreational and tourist opportunities to respond to in-person and telephone/email requests for information on recreational activities, facilities, public safety issues, tourism and travel opportunities and provide area orientation Support the distribution of information-based communications such as posters, brochures, program advertisements, throughout the park Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in-depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. Agility You must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs. Drive for Results This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives, and services and pay attention to detail, be proactive, and demonstrate good work ethics. Develop Self and Others You must be able to proactively learn about the needs of park visitors, reflect on public interactions to identify areas of improvement and create a shared learning environment to lead the delivery of top-level customer service; have the willingness to cross-train for other areas or duties such as occasionally assisting the maintenance staff. Build Collaborative Environments You have the ability to promote collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue using excellent interpersonal and communication skills with a positive and inclusive attitude. Systems Thinking This position is one component of a larger work environment that includes other program areas. It is important to understand how the position contributes to achieving broader Alberta Forestry and Parks goals and outcomes. Creative Problem Solving Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions and need to be able to use a wide range of communication, problem-solving skills to promptly and professionally address issues. Qualifications Education and Experience required: Information Officer (Administrative Support 2) High school diploma with a preference for experience with point of sales machines, retail, cash handling and/or customer service. Lead Information Officer (Administrative Support 3) High school diploma and one year of related experience with supervisory or leadership experience and customer service experience Additional requirements to be successful in this role: Class 5 Drivers License Valid Drivers Abstract Criminal Record Check Current Standard First Aid and CPR Level ''C''/AED Certificate Assets Strong customer service skills Outgoing, friendly personality that enjoys working with the public in a team atmosphere Knowledge of Alberta Parks and direct experience with Reserve.AlbertaParks.ca Familiarity with campground operations, park regulations, campground etiquette and surrounding Park amenities Ability to work both independently and in a team setting Independent problem solving and adaptability Post-secondary education To succeed in these roles, you should also possess: Strong written and verbal communications skills to clearly communicate with the public Available to work weekend and evening shifts during the season Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher) Customer service, retail and cash-handling experience and/or administration experience Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to Minimum Recruitment Standards. Terms of Employment Fulfill seasonal contract (anticipated May 2025 and end in early September 2025). This position is based on a 40 hour work week, dependent on operational needs. Evening and weekend work will be required; a premium is paid for these shifts. Access to reliable transportation to and from place of work. Adherence to Alberta Parks Uniform Policy. These positions may require some outdoor work in a variety of weather conditions. Notes Those selected for an interview will need to supply three work-related references. Training will be provided to successful candidates. Shared rental accommodations may be available, dependent on Park location. In your resume please indicate the month, year and date ranges of your education and experience, and if the experience was contract, part-time, or full-time. How To Apply Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. Candidates are required to apply for a job online. Please visit Job Application Resources for more information. Please visit Recruitment Principles for more information. It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) here or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information here. It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application. Closing Statement This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. We thank all applicants for their interest. All applications will be reviewed to determine which candidates'' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted. If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Alba Ngjelo at . #J-18808-Ljbffr