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Press Tab to Move to Skip to Content LinkAt Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:Profit sharing planTelemedicine, Group insurance, and pension plan with company contributionsAccessible gym space or annual flexible reimbursement programEmployee assistance program (because we care about the physical and mental health of our people)Salary range for Quality Lead between $75,000 and $100,000 USD annually, based on experience.At our facility in Niagara Falls, you can develop your full potential, sustainably, by applying your expertise within the Packaging team as the Quality Lead:Responsible for the quality pillar (voice of the customer, quality assurance, & quality control) at the plant management team level.Implementation and completion of quality daily management activities (quality rounds, audits, etc.) in collaboration with the quality team at the group level.Ownership of the site complaint management system.Develop relationships with customers and act as the sites point of contact for customer inquiries regarding product quality and trials.Utilize SAP effectively to trace trial product, reclassify non-conforming material, and more.Support activities to improve quality practices at offsite warehouses that store our final product.Facilitation of root cause analyses for customer complaints and quality incidents.Management of site lab equipment including regular calibrations, corrective repairs, and replacement.Serve as the site lead for various certificate activities (FSC, SFI, RPTA, etc.) including monitoring, auditing, training, and sampling.Lead customer interactions in collaboration with internal stakeholders for the execution of customer qualifications, product qualifications, and evaluation of plant improvement opportunities from the complaint management system.Establish and analyze site quality objectives regarding product issues, defective materials, customer and supplier complaints.Participate in the implementation of quality improvement projects in collaboration with operations and logistics teams.Responsible for training and raising awareness of staff on quality principles, procedures, and culture.Collaborate with the Cascades Packaging Quality Network Pillar to improve group synergy and global success.Up to 3 days travel per month for customer visits and quality group gatherings.Bring out the best in yourself!Every day, our colleagues choose to respect their true nature by contributing with passion to our mission.You too, put forward your strengths:Bachelors degree in engineering or related field, with courses or certification in quality management, or a combination of these.3+ years of experience with quality standards, auditing processes, and knowledge of industry regulations.Ability to travel regularly (up to 3 days/month) to our other facilities and customer sites (Canada-USA).Knowledge of Lean Manufacturing principles; certification (Black Belt or Green Belt) is a potential asset.We look forward to meeting you!About CascadesCascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.To be part of Cascades is to reveal the full potential of materials, people, and ideas. We have been providing sustainable, innovative, and value-creating solutions in packaging, hygiene, and recovery since 1964. Join 10,000 talents working in a network of almost 70 operating units across North America. #J-18808-Ljbffr