Job Title

Are you a strategic leader with a strong clinical background and a passion for patientcentered care Do you thrive in a fastpaced environment where collaboration innovation and continuous improvement are key If so you are looking in the right place!Reporting to the Vice President Patient Services the Director Patient Services is accountable for the delivery and implementation of all Patient Services programs within an assigned portfolio and area of Ontario Health atHome. The Director Patient Services also has functional responsibility for assigned program development and evaluation. This role calls for a Regulated Health Professional knowledge base combining clinical expertise in patient care practices with the ability to build and manage productive relationships plan implement and manage budgets and lead and coach a skilled team to meet program and business goals. A strong focus of the role is on maintaining quality and clinical standards driving continuous improvement and ensuring that Ontario Health atHome staff provide effective efficient and high quality service to patients and families. The position develops and evolves strategic partnerships and programming with providers and partners across sectors and services working with internal and external partners to provide patientfocused quality and safe services and effective integration along the care continuum.What will you doResponsible for leadership and oversight of programs and services within an assigned portfolio and area of Ontario Health atHomeDirects a team of Managers supporting the implementation and integration of provincial policies processes and practices into patient care procedures to support excellence in care deliveryMonitors and directs daytoday operations and delivery of programs within assigned portfolio to ensure policies and procedures are adhered to organizational goals and objectives are met and services are being delivered effectively; taking corrective action as necessaryManages a team of Managers and ensures that service allocations and staffing levels are within assigned budget limits. Accountable for ensuring ongoing mentorship and performance management of direct Manager reports to ensure achievement of performance goalsDevelops and implements a plan of action to manage portfolio and area budget variancesResolves serious Patient Service issues that arise in the geographic area and program beyond the scope of the ManagersReviews program delivery issues and makes recommendations to the Vice President Patient Services develops an implementation plan adopts new policies procedures and tools to improve service delivery and evaluates program effectivenessDevelops portfolio and area processes to monitor quality and identify and manage risks to patient careLeads / directs patient services training in the transition to new initiatives technologies policies procedures and processesSupports complex projects involving partners from across the healthcare sector (both internal and external) and ensures that the appropriate research tools and methodologies are in placeParticipates on Ontario Health atHome initiatives representing the organization and providing subject matter expertiseMonitors and follows up on Risk Event Management reports related to assigned portfolioIdentifies service requirements for inclusion in Request for Proposal (RPF) documents and participates in the evaluation of RFPs if requestedBuilds and fosters relationships with area service providers and other partners including hospitals and home support agencies regarding the provision of patient care and risk issues which ariseWhat must you haveUniversity degree in a healthcare discipline; Masters degree an assetMembership and in good standing as a Regulated Health Professional (RHP) with their applicable College. Must maintain their membership as an RHP.A minimum of 57 years of experience in a health care environment including 35 years experience in progressive leadership positionsSignificant experience in managing patient service programs using proven principles and theories of direct care / service delivery models in a community settingDemonstrates strategic and operational planning abilities and aptitude including excellent knowledge and understanding of Ontario Health atHome current programs the healthcare system including the Ministry of Health (MOH) Ontario Health Ministry of Long Term Care (MLTC) Ministry of Children Community and Social Services (MCCSS) and other community agencies and partnersDemonstrates excellent leadership facilitation negotiation and problem solving skills to manage multisector patient services programs or initiatives to successfully meet identified goals and objectives.Demonstrates commitment to continuous improvement and change management principles and application including the ability to facilitate innovation and creativityDemonstrates the ability to identify issues solve problems and design and implement effective processes across multiple systems and multiple stakeholdersDemonstrates solid leadership skills including the ability to facilitate teamwork align with organizational values set priorities and promote creativity and innovationAbility to establish strong working relationships with numerous partners which may include administrators medical and nursing leads within a variety of health care setting such as hospitals emergency departments long term care homes and community programsWhat would give you the edgeBilingualism (French) is considered an asset.What do we offerWe know wellness is supported with worklife balance. In an inclusive culture committed to support your passion for continuouslearning growth and innovation we offer :Attractive comprehensive compensation packages and benefitsMembership in a world class defined benefit pension planSalary : $135901.37 to $162272.94Who are weWe are Ontario Health atHome ready to serve every person in Ontario. We partner with patients and caregivers family physicians hospitals longterm care and retirement homes service providers and Ontario Health Teams to deliver responsive accessible integrated patientcentred care.If youre interested in driving excellence in care and service delivery and seeking an unparalleled opportunity to lead and learn partner and connect care and be cared for this is your home.Equity Inclusion Diversity and AntiRacism CommitmentOntario Health atHome is committed to a culture of equity inclusion diversity and antiracism. We are committed to attracting engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.We thank all applicants for their interest; however only those selected for an interview will be contacted .Date Posted : April 24 2025 Closing Date : May 1 2025Job Title : Director Patient ServicesJob Type : Permanent FullTimeHours in a Biweekly Period : seventyfive 75FTE : 1.0Salary : NonUnion Band 9 $135901.37 to $162272.94Reports To : Vice President Patient ServicesGroup : NonBargainingLocation : Belleville Brockville Kingston or Smith FallsRequired Experience :DirectorKey SkillsCCNP,Children Activity,Corporate Paralegal,Graphic Designing,Advertising,Import & ExportEmployment Type : UnclearExperience : yearsVacancy : 1Monthly Salary Salary : 135901 - 162272Create a job alert for this search #J-18808-Ljbffr