Job Title

Kensington delivers the worlds most personal travel experiences. We bring to life each clients desire to travel in a way thats tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands Tours, Cruises, Villas, Yachts, Jets, and Air their expertise powers our steadfast promise: See the world, differently.This is not your typical after-hours team. Our vision is to provide our clients with consistent service regardless of the time of day. For example, this could include starting the quote process for an exciting 25th anniversary trip of a lifetime, facilitating seat changes for an executive travelling to an important meeting,or issuing urgent tickets for one of our Leisure Consultants.Our stellar team has a, Yes! I can do that for you! attitude that understands the need to follow policies and procedures but are empowered and have the ability to problem solve finding the best solution for our clients.Why work for us?We pride ourselves on attracting and retaining top talent by offering challenge and opportunity combined with an attractive compensation plan. Our evolving environment fosters a spirit of innovation allowing our employees to unleash their creativity and achieve a greater level of productivity. While Travel Edge offers great perks, its not just the benefits that make our culture great. Its the way management and teammates treat one another. Our willingness to trust our employees is what breeds creativity, above-and-beyond performance, and job satisfaction.ResponsibilitiesBe the first point of contact for all questions and support for Kensington Tours clients while adhering to each specific policies and proceduresSupport reservations on our in-house booking toolsStay fully informed and stay abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangementsWork with global DMCs, suppliers and other partners who facilitate and support our clients travel requirements to address the client queryDocument and provide feedback/action summary on any call receivedProvide problem solving expertise and superior customer careOperate within company standards in the areas of customer service, productivity, quality standards and operating proceduresThe ability to solve problems independentlyPerforms other duties and assist in all areas as assignedQualificationsA minimum of 3 years of experience in either leisure or corporate travel support, after hours or emergency travel teamStrong communication skills both verbal and writtenDemonstrated ability to liaise with clients and establish positive relationshipsExperience in a matrix based and collaborative environmentStrong attention to detail, being highly organized and showing the ability to multi-task will help you succeed at Travel EdgeAbility to function in a fast-paced, demanding environmentMust be available flexible hours including days, afternoons, weekends, and statutory holidaysAvailability to work overnight hours is an assetExperience using Microsoft products such as Excel and SharePointGDS experience in Sabre with exposure to Travelport and Amadeus is an assetAbility to speak other languages such as French or Spanish desirable but not requiredAdditional InformationWe are currently filling 12pm-8pm EST, Tuesday-Saturday and Sunday-Thursday shifts.Cultural Fit:Thrives working in a technology and KPI-driven organization.Able to thrive in an entrepreneurial environment with ambiguity.Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on whats working and not working.Low ego and a team player.Has the ability to build trust and work through conflict both.We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.We thank all candidates for their interest however only those selected for an interview will be contacted.Apply for this job*indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileAre you currently legally eligible to work in Canada or the USA? * Select...For example:Select Yes if you are a citizen/permanent resident of Canada or the USA or you are on a valid work permit in Canada or the USASelect No if you are on a study permit that only permits you to work at your place of studyHave you been convicted, pleaded guilty or no contest to a crime, or are there any criminal charges pending against you? * Select...Are you referred by an existing employee of the company? * Select...If Yes, who referred you to this position?Do you have experience working in the travel industry? * Select...What would be your salary expectation for this position including bonus? * Select...Have you worked for the Navigatr Group of companies: Navigatr, Kensington Tours, Travel Edge, TripArc, Ensemble? * Select...For internal applicants only, have you spoken to your current manager about your application to this role? Select...Please indicate the name of your manager: #J-18808-Ljbffr