Job Title

New Value Solutions, a national IT consulting company is seeking a Help Desk resource able to assist with level 1, 2 and sometime level 3 support. You will be helping others to support approximately 100 to 150 tickets for Sales Force per month. This is a long term contract and full time hours.Responsibilities:On-boarding, off-boarding and resolving access issues for internal and external users for a Sales Force customized manufacturing applicationCreating and providing assistance with report generationResolving email template problems, alert malfunctions, and deliverability questionsLog review debugging to resolve data discrepanciesSet up and resolve API issues with third vendor party partnersBuilding minor enhancements to customized Salesforce manufacturing applicationRe-allocate Sales Leads from one store to another. (Moving records and access)On-boarding, off-boarding, including Active Directory, and other internal applicationsTriage, including assigning priorities, to help desk ticketsPassword resetsOther related help desk dutiesThe successful candidate will have the following qualifications:Strong understanding of Salesforce support in a manufacturing environment3-5 years of Help Desk support of Salesforce applications in a manufacturing environmentStrong interpersonal skillsOrganizedFamiliar with Help Desk management tools (i.e., Service Now)