Job Title

Job SummaryReporting to the Manager, In-Flight Services, this position is responsible for ensuring the safety and well-being of Porter passengers while consistently delivering our brand promise of Flying Refined.Duties & ResponsibilitiesEnsure the safety and security of all passengersEffortlessly deliver friendly and attentive service to maintain passenger comfortAdhere to trained Standard Operating Procedures consistent with Transport Canada and Porter policiesRequired to perform the physical duties of a flight attendant, such as lifting up to 50 lbs, standing for extended periods, and assisting passengers during emergenciesTactfully manage unforeseen operational and passenger situationsActively monitor the general condition of the aircraft cabin and adjust accordingly to maintain passenger safety and/or improve the passenger experienceExemplify the Porter ValuesDevelop and maintain a positive relationship with team membersActively participate in Porters Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply, and promote the Company Safety PolicyBehavioural CompetenciesConcern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organizations standards.Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.QualificationsMust hold a current, valid Canadian Passport, or a current, valid International Passport with a current US Crewmember Visa (C-1/D)Minimum of 19 years of age at time of employmentCompletion of secondary schoolFluency in English. Fluency in French is a preferred assetFlight attendants require a minimum of 2 years of previous experience working with the public in a customer service roleAbility to obtain a Restricted Area Identity Card (RAIC) and successfully complete the company background screening processAbility to meet the required medical standards (including alcohol and drug tests) and all physical requirements of the position.Flight attendants may be called to work at short notice and therefore must be able to reach the airport within the 2 hours of calloutMust successfully complete a 5-week full-time training program with 100% attendance and passing the written and hands-on assessmentStrong communication, teamwork and interpersonal skills are essential, along with a safety-sensitive mindset and ability to work unsupervised.Must be able to work a flexible on-call schedule, including evenings, weekends and holidays. Requested time off is based on seniority and with a bidding system.LocationToronto (Billy Bishop Toronto City Airport - YTZ) #LI-OnsiteCompany DescriptionSince 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porters fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit or follow @porterairlines on Instagram, Facebook and X. #J-18808-Ljbffr