About Us:Are you enthusiastic about contributing to a successful and innovative company at the forefront of technology? Join us at Connex and be part of a dynamic team of 600 professionals across 14 offices in North America. Our commitment is to provide cutting-edge solutions, and our employees play a crucial role as ambassadors to clients and partners. Integrity, accountability, and skill are the cornerstones of our success.Position Overview:We are seeking a highly skilled Genesys Developer with over 8 years of experience to support migration from a legacy Genesys Engage platform to AWS Cloud. This role requires a strong background in Genesys Engage, basic programming skills in .NET and Java, and expert-level proficiency in AWS. Experience in a consulting environment is preferred, and the role requires someone who is adaptable and solutions-oriented when navigating tight deadlines or complex challenges, with a strong emphasis on precision and clear communication.Key Responsibilities:Migration and Development (40%)Support the transition from on-prem Genesys Engage to AWS Cloud-based infrastructure.Enhance and develop IVR flows, call routing, and system integrations using Genesys Engage.Write and maintain scripts/applications in .NET and Java to support legacy functionalities.Cloud Engineering and Configuration (30%)Leverage advanced AWS services to design and implement scalable contact center solutions.Ensure optimal configuration, testing, and deployment of solutions in AWS.Collaborate on creating CI/CD pipelines and infrastructure as code (IaC) where needed.Client and Team Collaboration (15%)Partner with internal and client stakeholders to gather requirements and translate them into technical implementations.Maintain polite yet direct communication, focusing on results and solution clarity.Monitoring and Maintenance (10%)Monitor system performance, troubleshoot issues, and apply patches and updates as necessary.Ensure high availability and performance of the contact center ecosystem during and post-migration.Documentation and Process Improvement (5%)Document technical specifications, system architecture, and standard operating procedures.Provide feedback and input to optimize existing processes and tooling.Qualifications:Mandatory Skills:10+ years of overall IT experience, with 8+ years in Genesys Engage.Hands-on experience with .NET and Java.Expert-level AWS skills; ability to lead cloud migration efforts.Proven experience in on-prem to cloud migration projects.High emotional resilience and the ability to work under pressure with a solutions-oriented mindset.Excellent interpersonal and communication skills concise, clear, and respectful.Availability to work EST business hours.Preferred Experience:Prior consulting background is highly preferred.Familiarity with AWS tools like Lambda, CloudFormation, EC2, S3, and IAM.Experience with infrastructure automation and monitoring tools.Knowledge of DevOps tools such as Git, Jenkins, and Docker.Bachelors Degree in Computer Science, Engineering, or related field.Why Connex?Be part of a forward-thinking, fast-paced, and innovative team.Gain hands-on experience in enterprise cloud migration for top-tier clients.Thrive in a collaborative and performance-driven work culture.
Job Title
Genesys Developer