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Job Title: Sales Manager (Retail & Wholesale)Job Type: Full-Time (On-Site)Job Description:Were looking for a highly motivated Sales Manager (Retail & Wholesale) to lead our sales strategy, drive revenue, and grow our customer base across multiple channels. Youll focus on increasing in-store performance, building wholesale relationships, and managing promotional activity to meet and exceed targets. This role includes overseeing store operations and leading a team to deliver a top-tier customer experience that reflects our brand values.Key Responsibilities:Sales Strategy & Growth- Develop and execute sales strategies to exceed monthly, quarterly, and annual targets.- Monitor sales performance and provide regular reporting with actionable insights.- Identify key drivers of performance and implement solutions to improve conversion and revenue.- Manage promotional activities and pricing strategies in alignment with business goals.- Collaborate with marketing to ensure consistency between sales tactics an brand campaigns.Wholesale & Pop-up Development- Identify and secure new wholesale accounts through proactive outreach, relationship-building, and networking with like-minded retailers, showrooms, and buyers.- Develop and maintain strong relationships with wholesale partners to ensure ongoing success, including consistent communication, timely order fulfillment, and strategic product recommendations based on sales trends and seasonal demand.- Oversee wholesale operations: linesheet distribution, order intake, invoicing, shipping, and post-sale follow-up.- Monitor performance with wholesale partners and make suggestions for replenishment or assortment opportunities.- Strategically research, plan, and execute branded pop-up events, whether standalone or with external partners.- Handle logistics for pop-ups, including venue sourcing, merchandising, staffing, sales tracking, and reporting- Analyzing the performance of each pop-up and wholesale channel to refine future activations and improve ROICustomer Service & Relationship Building:- Be present in the store on weekdays and high foot traffic days (Saturdays and/or Sundays)- Ensure a seamless and positive customer experience, addressing complaints, returns, and exchanges with empathy and efficiency both online and in-store- Foster long-term relationships with customers to encourage brand loyalty and repeat business.- Train staff on customer service best practices and conflict resolution techniques.Team Leadership & Staff Development- Recruit, train, supervise, schedule, and evaluate retail staff.- Set and review staff performance goals, providing feedback and development opportunities.- Motivate staff to meet and exceed sales targets through coaching and team-building activities.- Foster a positive, inclusive, and high-performance work environment.Visual Merchandising & Inventory Management- Oversee store merchandising updates based on sales data and seasonal trends, pivoting when necessary.- Ensure accurate pricing, signate, and product labelling.- Manage inventory levels and replenishment to support sell-through- Maintain visual standards and cleanliness in line with brand guidelines.Administrative & Financial Oversight:- Ensure order fulfillment is executed in a timely and accurate manner for both customer and influencer shipments- Assist in closing procedures at the end of each shift where needed- Oversee cash handling, store banking procedures, and financial reconciliations.- Ensure compliance with retail policies, safety regulations, and loss prevention strategies.- Prepare and manage store budgets, ensuring cost-effective operations.Qualifications:- Bachelors degree in Business, Marketing, Retail Management, or a related field (or equivalent experience).- Strong interest in retail management, sales strategy, and customer experience.- Excellent communication and interpersonal skills.- Ability to organize, multitask, and manage time effectively.- Proficiency with Microsoft Excel and Google Sheets for tracking sales and inventory.- Willingness to learn and adapt in a fast-paced environment.