Job Title

Work Setup Flexible work hours with work-from-home opportunity (This a remote-first role with in-person attendance required once per week and for occasional on-site meetings or events)Key Responsibilities & what youll be doing:Oversight and strategic leadership of shared services functions, ensuring alignment with organizational goals and operational efficiency, including:ITComplianceBusiness DevelopmentMarketing & CommunicationsOperationsDrive operational excellence and enable scalable, efficient business processesSupport continuous improvement initiatives to enhance business performance and agilityLead cross-functional projects from planning through execution, ensuring alignment with business objectivesLeverage data analytics to drive strategic insights and informed decision makingLead operational strategy, ensuring projects are completed on time, within budget, and to high-quality standardsManage and resolve daily operational challengesRole Expectations:Strategic Leadership:Provide executive oversight of operational strategy, aligning initiatives with corporate objectives and long-term growth plans.Collaborate with senior leadership to shape and execute business transformation and innovation initiatives.Represent Operations in board-level discussions and strategic planning sessions.Operational Oversight:Lead and manage shared services functions, including IT, Compliance, Business Development, Marketing & Communications, and Operations.Oversee the development and implementation of operational policies, procedures, and performance metrics.Ensure effective coordination between underwriting, claims, IT, and other departments to support seamless service delivery.Project & Change ManagementDirect enterprise-wide projects, ensuring timely delivery, budget adherence, and measurable outcomes.Champion continuous improvement and change management initiatives to enhance operational agility.Data & Performance AnalyticsLeverage data analytics to monitor operational KPIs, identify trends, and inform decision-making.Deliver regular performance reports and executive dashboards to support transparency and accountability.Use insights to drive process optimization and resource allocation.Compliance & Risk ManagementEnsure compliance with regulatory requirements, including licensing, audit readiness, and financial reporting.Monitor operational risks and implement mitigation strategies in collaboration with legal and compliance teams.Talent & CultureLead, mentor, and develop high-performing operations teams.Foster a culture of accountability, innovation, and cross-functional collaboration.Support recruitment, onboarding, and performance management processes in partnership with HR.Financial StewardshipOversee operational budgeting, cost control, and resource planning.Support M&A activities, including due diligence, integration planning, and post-merger optimization.Monitor and manage vendor relationships and service-level agreements.What we look for:We are seeking a strategic and execution-focused leader with a passion for operational excellent and cross-functional collaboration. The ideal candidate will bring a strong track record of leading high-performing teams, optimizing business processes, and driving enterprise-wide initiatives that support growth and innovation.Key qualifications and attributes include:Executive-level experience in operations, shared services, or business transformation within a complex, multi-functional environment.Proven ability to lead and scale shared services across Operations,IT, and compliance functions.Strong background in project management, including enterprise system implementations, process redesign, and change management.Demonstrated expertise in data analytics and performance measurement to inform decision-making and drive continuous improvement.Experience managing regulatory compliance, audits, and risk mitigation strategies.A collaborative leadership style with the ability to influence across departments and build alignment around strategic priorities.Excellent communication skills, with the ability to present to executive leadership and board-level stakeholders.A mindset focused on helping the business run betterthrough innovation, simplification, and operational discipline.