Job Title

About Pollin Fertility and Reproductive Health:Join a pioneering team dedicated to excellence in reproductive health. At Pollin Fertility, we utilize cutting-edge technologies and innovative practices to provide outstanding care. We are expanding our team and seeking an experienced Registered Nurse who is passionate about making a difference in the lives of our patients.The Pollin Fertility team is looking for a talented Medical Administrator to join our growing team!Job Description SummaryThe medical administrator manages the day-to-day experiences of patients at Pollin from a new patient consultation to cycle monitoring to the early pregnancy program.Reports toDirector of Clinical OperationsJob DutiesDay-to-Day Patient Experience - WeekdaysCollaboratively works as a team with all departments and team membersProvide professional customer service to all existing and new patients, including confirming clinic appointments for patientsGreet patients/suppliers/visitors to the organization in a professional and friendly mannerEnsure the timely flow of patients through the clinic and respond to patients complaints and concerns in a tactful and courteous mannerRespond promptly to all patient inquiriesDirect inquiries to the appropriate staff membersReply to general information requests with the accurate informationKeep all EMR records up to date as requiredEnsure patient records are prepared and ready prior to physician consultationMaintain strict confidentiality of all patient informationAttend department or clinic-wide meetingsReceive and accept all clinic deliveries and triage to appropriate departmentsSupport the pharmacy and accurately dispense prepared medications to patientsMaintain and organize pharmacy medication and supplies inventoryPrepare pharmacy boxes/pouches/suppliesConfirm and follow up on patient billing and ensuring payment completion prior to testing/appointments/medication pick upMaintain the confidentiality of all patient informationPromote a positive work environment and culture, be accountable for personal conduct and actively participate in staff meetingsMaintaining general cleanliness of clinicOther duties as requiredWeekend and holiday work as requiredDay-to-Day Patient Experience - WeekendsChecking in patients for scheduled cycle monitoring appointmentsSet up for day 1 calls including stimulation sheets and requisitions as requiredSetting up IUI procedures and being present with the physicianMonitor phone calls and patient concierge/info emailsQualifications2+ years of experience in Administration with a medical backgroundMandarin SpeakingPrevious experience in fertility setting, is an advantageAbove average technical skills, comfortable working with an EMRExceptional customer service and interpersonal skillsDependable and punctual with excellent attendanceAbility to prioritize and self-manage workloadStrong verbal and written communication skillsStrong critical thinking, problem solving and decision making skillsStrong organization skills, detail oriented and successful multi-taskerAbility to work in a fast-paced, team environmentWeekend and holiday coverage availabilityHigh level of compassion and empathySkillsIs proficient in Google, docs, and sheetsHas superior patient service skills, confidentiality and a professional demeanorIs self-motivated with an ability to work independently while following proceduresIs able to prioritize and seamlessly manage multiple tasksHas excellent interpersonal skills and the ability to work in a teamHas highly effective organizational, documentation and communication skillsWorking ConditionsGeneral office conditionsMonday to Friday, 7am-3pmWeekend and Holiday work as requiredWhy Join Us?Opportunity to be part of a leading clinic known for pioneering work in fertility and reproductive health.Collaborative work culture that values individual contribution while fostering teamwork.Commitment to professional growth and development within the field of reproductive health.Competitive compensation package and comprehensive health benefits.Pollin is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law.Job Type: Full-timeExpected hours: 37.5 per weekBenefits:Dental careExtended health carePaid time offVision careSchedule:Day shiftMonday to FridayWeekends as neededExperience:Administrative: 2 years (preferred)Language:Mandarin (required)Work Location: In person