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**The Opportunity:** Are you a people person with a passion for helping others? Were looking for a full time Customer Service Representative to join our call center. As the first point of contact for our customers, you''ll be a vital member of our team, ensuring every caller feels heard and cared for. Key tasks include: * Answer incoming calls with a friendly and professional attitude * Convert incoming calls into scheduled service appointments * Make follow-up calls after recent service visits * Make outbound calls to membership customers to book annual services * Prioritize and coordinate service schedules * Keep customer database up-to-date with accurate information * Handle other admin tasks as needed **Job Type:** Full Time **Job Location:** Our Customer Service Representatives work in the office for each scheduled shift. **What We Offer:** * Supportive and friendly office team environment. * Competitive wages. * Health & dental benefits. * RRSP plan with company match. * Culture building events. Training and resources to help you learn and grow **What We Are Looking For:** * Minimum two years of customer service experience, preferably in a call center environment. * Open availability. Our CSRs work rotating shifts. * Great communicator with the ability to connect and build positive relationships with customers and your team. * Detail-oriented with the ability to multitask. * Goal oriented. * Demonstrates a positive attitude and willingness to learn and grow. * Customer service focused. **About Us:** Trusted for Over 100 Years! Birnie Plumbing & Drains, a family-owned business since the 1920s, brings four generations of plumbing expertise to every job. Founded on principles of quality and customer care, we''re known for top-notch service, lasting solutions, and a commitment to excellence. Our licensed, insured plumbers offer upfront pricing, no-pressure sales, and flexible payment plans. Check us out by visiting our website: Equal Opportunity Employer