Job Title

**Company Overview** Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches in BC, SK and in AB. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business. We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers. **Position Overview** The Territory Manager role is responsible for overseeing Project Management teams at one or more locations within a specific region along with project support staff and Canstars Call Centre. This role is accountable for all project performance including revenue, profitability, margins, KPIs, volume maintenance, client relations, safety, employee engagement and culture. Reporting to the VP, BC, they will work closely with other areas of the business including accounting, estimation, safety, HR, IT, and field operations, to ensure claims are running smoothly and the teams are set up for success. The ability to effectively communicate, drive company strategy, exemplify company values, be a change champion and lead the teams from a safety-first mindset are all critical requirements of this role. **Duties and Responsibilities:** *Sales & Volume* * Support new and existing clients, based on project management specialties. * Work collaboratively with other TMs throughout Western Canada for consistent delivery product and services * Collaborate with sales department on generating new leads through relationships with adjusters, property managers, commercial and institutional prospects. Nurture strong relationships between the client and Canstar. * Deliver exceptional customer service to insurance stakeholders. Oversee and support effective communication for all Canstars customers. * Work with appropriate resources to ensure that invoices are paid in a timely manner while maintaining profitability. *Branch* * Manage the overall performance and engagement of the branch(es). Resolve or assign any facility responsibilities to ensure branch is effectively and professionally operating * Liaison with VP and HR on recruiting, building and nurturing a team of project management related staff. Provide training, development and oversee on-boarding for new team members. * Exemplify the company values: integrity, pride, our team, respect and dependability. * Collaborate with operational department managers as it pertains to their team members within the branches. * Review financial dashboard daily, manage department/branch budgets, P&L and be accountable for branch results. * Meet with Project Managers, Project Supervisors and Project Administrators once per month to support team building, address field, team and administrative issues. * Support training and development for project team , for both technical and soft skills. * Create an environment that fosters teamwork, collaboration, respect and celebrates successes. BE A PEOPLE LEADER. *Project Management* * Attend claims and inspect progress and work quality throughout the project lifespan. * Support project management teams with scoping, sketching, estimating, job costing, coordinating of resources, communicating and warranty issues with insured and adjusters. * Liaise with appropriate departments and sub-trades to ensure that work is completed on time, on budget and meets company and Insurance quality standards. * Work closely with project managers and Project supervisors to ensure deadlines and expectations are being met. Conduct spot checks on estimated revenue/target completions. * Provide resource support and expertise on large loss claims. * Contact customers with service/workmanship issues and address and resolve service delivery failure and work deficiencies. * Complete Work In Progress meetings with project teams regularly ensuring billing and job completion is meeting or exceeding expectations. * Review open work order reports monthly to ensure jobs are moving along in a timely and efficient manner. * Review performance data to ensure industry KPI targets are being achieved. * Coach and mentor direct reports in regards to performance, KPIs, and career development *Health and Safety* * Ensure that self and others adhere to Canstars health and safety practices and procedures * Ensure good housekeeping is kept to perform work safely and efficiently * Understand safety policies and protocols * Ensure that self and others on site are wearing all required PPE, when required Qualifications *Education and Experience* * 5+ years experience with disaster restoration contracting and structural repair. * 5+ years experience successfully leading, developing, and motivating a team. * 2+ years experience with project management. * An understanding of insurance claims and property management as they relate to restoration. * Experience running a branch, office or independent facility is considered an asset. *Knowledge, Skills and Abilities* * Must have a thorough understanding of restoration protocols and insurance claims process. * Exceptional communication and interpersonal skills. * Intermediate knowledge of financials (sales, cost control, margins, P&L). * Must be able to drive * and have a valid license. * Innovative and solution orientated. Willingness to step in and support in a variety of areas. * Ability to read and interpret scopes and blueprints. * Ability to understand Xactimate. * Intermediate skills in MS Office (excel, outlook, word) * Ability to multitask, prioritize and manage time. * Ability to remain empathetic, calm and composed in stressful or traumatic situations. * Ability to coach, mentor, support and lead team as well as build a strong culture within the branch(es). **Working Conditions** * Regular driving throughout the assigned region is required. * The industry is 24/7 and some afterhours work and overtime is expected. * Work sites may be contaminated with heavy smoke residue, mould, mildew, contaminated water or other unsanitary conditions. Personal Protective Equipment is available for use and at times is mandatory (half-face respirator, Tyvek suits)