Job Title

Job Overview We are seeking a skilled and experienced Application Support Analyst to join our team. In this role, you will be responsible for troubleshooting and resolving technical issues, ensuring that applications run smoothly and efficiently. Key Responsibilities Maintenance and Support of Company Software and Databases: Support bespoke applications programmed with various programming languages (e.g., C#, .NET, Javascript) and database systems (e.g., MSSQL, Access, Pervasive) Act as Tier II support for escalations from Support Analyst Apply subject matter expertise by verifying design documents, and execute testing for new functionality Conduct application testing and provide database management support Upgrade and deploy key business applications (e.g., Dynamics 365, SQL, FOS, WinAir, Office 365) Design and Implementation: Work with business units to discuss their needs, whether it is the creation of a webpage for sales purposes, modification of an existing page to update information, or building additional functionality into our Intranet site to allow users to run custom reports Design and deploy new solutions to achieve specific business goals (e.g., API, PowerBI Reports, and workflows) Stay up to date with software and technology trends to serve needs that can vary widely Provide demos and application walkthroughs and training Align with IT resources to ensure high quality deliverables utilizing agile methodology for rapid delivery technology enablers Requirements Computer related College Diploma or Degree is required Minimum 5+ years related work experience in an Information Systems environment with demonstrated problem-solving skills Experience in Microsoft 365 Suite (Core Applications, Teams, SharePoint and OneDrive) Experience with Azure Strong knowledge in automating workflows and repetitive tasks across multiple applications and services Excellent working knowledge and experience with current internet technologies Basic knowledge of networking principles to help in diagnosing connectivity issues Eligibility You must be legally eligible to work for a Canadian company and provide a clear Criminal Background Check. Company Culture Voyageur Aviation Corp. is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.