About Our Role: We are seeking a skilled Technical Sales Representative to join our team in Maple Ridge. As a key member of our sales team, you will be responsible for maintaining strong relationships with existing customers and identifying new business opportunities. Responsibilities: Maintain positive working relationships with existing customers to ensure they receive exceptional service and support Utilize technical acumen to provide customers with the correct solutions through a consultative sales process Collaborate with technical solutioning team members to determine technical requirements and considerations Create quotes and orders, coordinate with production team and shipping team to ensure seamless customer experiences Use consultative sales skills to identify future sales opportunities Qualify incoming calls to prospect for further sales opportunities Support regional Business Development Managers Consistent use of Salesforce/Epicor for recording customer transactions, correspondence, and future opportunities pipeline Work within framework of quality management system ISO 9001 Other duties as assigned by management Requirements: 2+ years of experience in Inside Sales or related sales experience in client/customer service Diploma or Degree in Civil Engineering/Geotechnical Engineering, or Civil Technology would be an asset Previous experience in inside sales, or related sales experience Experience with Salesforce.com CRM system Civil Construction Market experience would be an asset Familiarity with Public Tender Process would be an asset Marketing experience would be an asset Experience with Epicor ERP Systems or similar ERP Software Proven ability in maintaining positive customer relations, networking, and account strategy management Experience working independently, as well as in collaboration with team members Strong Organizational and Time-Management skills with a proven ability to multi-task and work autonomously Good judgment coupled with the ability to set clear expectations to distributors and customers and make sound decisions Benefits: Opportunity to work with leading projects around the world Chance to utilize technical expertise to drive sales success Collaborative and dynamic work environment Ongoing training and development opportunities Note: Must be able to travel occasionally Must have reliable transportation
Job Title
Technical Client Success Specialist