Job Title

PLEASE ONLY APPLY IF YOU ARE CURRENTLY LOCATED IN CALGARY. Note: This role is best suited for candidates with 13 years of relevant experience.If you have significantly more senior experience, please be aware that this is an early-career position with salary and scope to match. While we appreciate all interest, more senior applicants may find the role misaligned with their expectations.Client Success ManagerRemote | Full-timeAbout BlastOff MediaAt BlastOff, were on a mission to empower creators and independent artists by revolutionizing music monetization on social media. With 3,000+ creators on our platform todayand ambitious plans to scale to 50,000+were building the future of the creator economy, and we want you to help us get there.What Youll DoChampion the creator journey, owning the end-to-end experience for thousands of BlastOff users and ensuring they maximize their revenue and engagement.Design and implement scalable processes, tools, and automations to support explosive growthfrom 3,000 to 50,000 creators and beyond.Help gamify the creator experiencebrainstorm, build, and launch features like achievement badges, progress milestones, and community leaderboards to drive engagement, motivation, and long-term loyalty.Serve as the primary point of contact for creators: provide proactive support, education, and strategic guidance to help them thrive.Collaborate with Product, Engineering, Sales, and Marketing to advocate for creator needs and continuously improve the platform.Analyze creator data and feedback to spot trends, risks, and opportunities for retention and growth.Build and launch onboarding programs, training materials, and community initiatives that foster creator success and loyalty.Manage escalations and complex issues with empathy, efficiency, and a problem-solving mindset.Track and report on key metrics: retention, satisfaction, revenue growth, and more.What Were Looking ForProven experience in client or customer success, ideally in tech, SaaS, or creator/digital content platforms. (1-2 years)A knack for scaling operationsautomation, process optimization, and leveraging technology are second nature.Stellar communication and interpersonal skills, with a genuine passion for helping creators succeed.Data-driven and analytical, with experience using metrics and insights to inform strategy.Thrive in a fast-paced, high-growth environmentchange excites you, not scares you.Empathy, patience, and a proactive approach to problem-solving.Bonus: Experience working directly with creators, influencers, or digital content communities.Why Join BlastOff?Be part of a mission-driven team shaping the future of creator monetization.Work with passionate, innovative people who care deeply about creator success.Competitive salary, equity options, and comprehensive benefits.Flexible work environment and massive opportunities for personal and professional growth.Join BlastOff Media and be a key driver of our growth and success.