About Our Role:We are seeking a skilled Technical Sales Representative to join our team in Maple Ridge. As a key member of our sales team, you will be responsible for maintaining strong relationships with existing customers and identifying new business opportunities.Responsibilities:Maintain positive working relationships with existing customers to ensure they receive exceptional service and supportUtilize technical acumen to provide customers with the correct solutions through a consultative sales processCollaborate with technical solutioning team members to determine technical requirements and considerationsCreate quotes and orders, coordinate with production team and shipping team to ensure seamless customer experiencesUse consultative sales skills to identify future sales opportunitiesQualify incoming calls to prospect for further sales opportunitiesSupport regional Business Development ManagersConsistent use of Salesforce/Epicor for recording customer transactions, correspondence, and future opportunities pipelineWork within framework of quality management system ISO 9001Other duties as assigned by managementRequirements:2+ years of experience in Inside Sales or related sales experience in client/customer serviceDiploma or Degree in Civil Engineering/Geotechnical Engineering, or Civil Technology would be an assetPrevious experience in inside sales, or related sales experienceExperience with Salesforce.com CRM systemCivil Construction Market experience would be an assetFamiliarity with Public Tender Process would be an assetMarketing experience would be an assetExperience with Epicor ERP Systems or similar ERP SoftwareProven ability in maintaining positive customer relations, networking, and account strategy managementExperience working independently, as well as in collaboration with team membersStrong Organizational and Time-Management skills with a proven ability to multi-task and work autonomouslyGood judgment coupled with the ability to set clear expectations to distributors and customers and make sound decisionsBenefits:Opportunity to work with leading projects around the worldChance to utilize technical expertise to drive sales successCollaborative and dynamic work environmentOngoing training and development opportunitiesNote:Must be able to travel occasionallyMust have reliable transportation
Job Title
Technical Client Success Specialist