Job Title

Gotcare is a health tech company transforming how healthcare is delivered in the home for older adults and people living with disabilities. Our mission is to create a more inclusive and responsive in-home care model that is built for the way people want and expect today’s services to function.Responsibilities:Support assigned patient caseload through day-to-day needs and inquiriesInteract with patients, families, and case managers to support them as needed, maintain queue of requests, response time within 24hContribute to documentation and marketing initiativesParticipate in internal ideation sessionsLog bugs with the Development team and see through to resolutionAccurate data entry of information and metrics associated with caseloadAttend weekly Operations meetings to report on caseload health and roadblocksQualifications:At least 2 years of experience with customer supportExcellent interpersonal skillsExceptional oral and written communication skillsExperience with content management systems required, experience with Salesforce an assetProficient in MS PowerPoint, Excel and WordStrong attention to detailExcellent analytical skills to solve problemsSome health, rehabilitation or personal support experience is an asset but not essentialA background in social sciences is also relevant to the roleTo apply, submit your resume and cover letter to