Job Title

Role: To support the Hardware, Microsoft Applications, Telephone and WarehouseManagement Systems of the Distribution Centre.Key Support Areas:- Supply chain applications support (WMS/LM/SAP)- Hardware support (Talkmans, handhelds, truck mounts, wireless access devices, IP camera components, label printers, computer room equipment)- Desk side support for Microsoft office, applications, and mobility devices- Telephone (VOIP) Support- Escalation of issues to other departments when necessary to ensure timely service and support- Vendor management and coordination as required- Knowledge base updates for team members and National Support Centre to reference- Communications to Loblaw staff and management on an ongoing regular basis.Responsibilities:- Provide support and troubleshoot local WMS system, ensuring that incidents are corrected within the allotted SLA timeframe.- Be the subject matter expert services for questions about the normal operation of the WMS system- Provide support for all printer technologies within the DC.- Provide Telephone support and assist with VOIP issues- Provide first level IP camera troubleshooting and application support- Coordinate change windows with DC management to implement changes or upgrades to internal facility systems.- Maintain the Isotrac equipment and managing the returns and repairs process.- Maintain the RF equipment and managing the returns and repairs process.- Ensure of account entitlements / account management.- Assist in the process of user acceptance testing (UAT) as required.- Manage desktop repairs, replacements, and upgrades- Coordinate incidents between support teams on widespread issues impacting the WMS system- Document all incidents and Service Requests in Remedy.- Coordinate approved vendor installation and repairs- Perform proactive communications with DC staff and management on all issues, changes and improvements to technology and applications.- Participate in the creation of SOP's and process to improve DC performance- Training of DC staff when new technology or software is introduced- Provide after hours on call support when scheduled to do so- Provide Computer room maintenance. Escort vendors for UPS/AC/electrical maintenance tasks- Responsible for keeping the IT room save and clean- Requirements:- 2 - 3 years related experience within a service-based industry- Must possess strong customer service attitude and interpersonal skills- Must possess excellent written and verbal communication skills- Must be able comfortable in a grocery distribution centre environment- Must be available and willing to work overtime- Must be flexible to adjust work schedules and shifts 24/7, and may consist of rotating stand-by, on call and call-backs to provide assistance after hours, as required.- Must be willing and able to travel to customer sites on short notice over extended periods of timeTechnical Skills:- Must possess strong warehouse management system experience- Must be familiar with RF devices and printers used in a distribution environment- Must possess great PC troubleshooting knowledge, for both hardware and softwareEducation:- College Degree in the field of Information Technology preferred, but will consider applicants with equivalent work-related experience- Possession of an A+ certificate would be considered an asset