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Job Title: Customer Support Specialist Reports to: Manager, Customer Experience Schedule: Two shift options are available:Monday to Friday, 7:30 AM to 4:00 PM Monday to Friday, 8:30 AM to 5:00 PMStone Tile International is looking for a Customer Support Specialist in the GTA to join our dynamic team!Celebrating over 30 years of innovation and excellence, Stone Tile International is North Americas leading fashion house of natural and manufactured tiles, stone, and wood. With over 160 employees and showrooms in major cities such as Toronto, Montreal, Vancouver, and Calgary, we pride ourselves on being a top choice for architects, designers, and discerning homeowners. We are committed to redefining luxury spaces and are looking for passionate individuals to join our collaborative, high-performing team.Who are you?Do you find change exciting? Are you the type of person who thrives in organizations that are constantly adapting and evolving? Do you like being part of a team but can excel working autonomously? Do you love working with people and providing unparalleled customer service? If so, this may be the perfect job for you.As the Customer Support Specialist, you will deliver exceptional customer experience to all Stone Tile clients. You will lead in processing orders and ensuring customer satisfaction while embodying our brands identity and values. Customer Focus: You have a strong commitment to customer satisfaction and a customer-centric approach.Team Mindset: You have the ability to work collaboratively with team members and other departments.Resourcefulness: You are analytical and use available tools and knowledge to find creative solutions when the obvious path doesn't exist.Primary Responsibilities and Duties:The Customer Support Specialist will perform a wide range of duties assigned by the customer experience manager, including but not limited to the following:Process customer orders accurately via phone, email, and in-personReceive and process paymentsAddress customer inquiries, concerns, and requests with professionalismHandle administrative support tasks as neededRespond to client calls following company standards and proceduresInvestigate and troubleshoot customer concerns by phoneCollaborate with team members to resolve customer issues efficientlyRefer complex issues to the Customer Experience ManagerRepresent the company brand and core values in all interactionsProvide accurate product, pricing, and availability informationMaintain accurate records in internal systems (P21, tracking sheets, etc.)Conduct follow-up calls to ensure customer satisfactionPerform additional duties as assignedWhat type of experience and skills do you have?35 years experience in an Order Processing, Customer Experience or similar client-facing roleStrong data entry skillsStrong verbal and written communication skillsExcellent time management and multitasking abilitiesStrong attention to detail and ability to meet tight deadlinesProblem-solving mindset with a proactive approachProfessional demeanor and commitment to customer service excellenceCollaborative and team-oriented with a focus on achieving shared goalsWhy Join Stone Tile?Stone Tile was founded with a strong vision for high-end quality and design across the stone and tile industry. Our approach has been to provide clients with the cutting-edge in interior fashion for their designs. For thirty years, we have led the industry in providing the newest and highest quality slabs and tiles for our clients. With the goal in mind to only serve our clients with industrys best product and services, likewise we strive to surround ourselves with the best talent to help us get there.We believe this is possible in part due to our elite team of hand-picked employees whom we have sought to nurture and support in all their personal and professional growth. We believe well-being and success go hand-in-hand, and so we strive to set clear and achievable goals for everyone at the company.Perks & Benefits:We offer competitive perks and benefits packages for all our employees. We believe everyone deserves the stability they need in order to innovate at their highest capacity. Our packages include:Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our workComprehensive health benefitsCompetitive compensationFlexible work schedulesRewards & recognition programTeam bonding eventsFamily care & support (parental leave)Freedom to Innovate: supports new and better ways to be successfulBe your Authentic Self: environment that values diversity as a source of strengthStone Tile is an equal opportunity employer and welcomes applications from all interested parties. Accommodation for job applicants with disabilities are available on request. To request any accommodation, please specify in your application