Job Title

Position: Application Support EngineerLocation: Toronto, ONJob Type: 6-month contract to startHours: Monday to Friday – 1am to 9am EST, Wednesday to Sunday, 12pm to 8pm ET or 9am to 5pm ETWe are seeking a motivated and detail-oriented Application Support Engineer to join our client in the retail sector. In this role, you will work closely with cross-functional teams to ensure the accuracy of retail product catalogs. As a key player in supporting our internal processes, you will help improve the speed of resolving catalog issues and conducting root cause analysis.Your Day-to-Day Responsibilities:- Review audit reports and resolve any errors to ensure data integrity and a seamless customer experience.- Ensure that product data and storefront visuals meet high-quality standards.- Verify and classify products that directly affect the customer shopping experience.- Assist with daily tasks and special projects to streamline retailer onboarding and improve internal processes.- Collaborate cross-functionally to identify and resolve catalog issues.- Lead calls with retailers to resolve issues and onboard them efficiently.- Triage high volume of support tickets effectively, ensuring timely resolution within SLA.- Perform regular storefront audits and quality assurance (QA) checks.You Have:- 4+ years of experience in software technical support, system analysis, or similar roles.- A strong technical education background (e.g., in Computer Science, Engineering, or related fields).- Proficiency in SQL (ability to work with databases and queries is a must)- Strong problem-solving skills and a solutions-oriented mindset.- Excellent communication skills, with the ability to translate technical concepts to non-technical audiences.- Proven ability to work independently, take ownership of projects, and meet deadlines with shifting priorities.- Detail-oriented with a high level of organizational skills.- Proficiency in JIRA, Linux environment, and basic programming languages (Python, Ruby, Java)- A customer-centric approach with an understanding of what constitutes a great shopping experience.Please send your resume in Word format to Arriane Liangcungco at AND EARN A $50 GIFT CARD! For more details, click here.OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.