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Join a ChallengerBeing a traditional bank just isnt our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform whats possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If youre not afraid of taking on big challenges and redefining the future, you belong with us. Youll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.We're growing! And we're looking for a Senior Product Manager to work alongside our design and engineering teams. We're looking for someone to lead the development of our payments products to ensure our customers have access to cutting edge payment and money transfer products.About You2+ years as a product manager Experience working on payments or money transfer productsProven track record with specific examples of delivering customer-facing and business impact on services with customer bases beyond 50K usersExperience at a fintech or Canadian financial institution is a plusProven record of delivering projects with 10+ person team on-time and on-scheduleFamiliarity with the website and mobile app development processComfort working with technical teamsExperience building full year product strategies for large engineering teamsProven track record with examples of managing, mentoring and training up direct reportsStrong attention to detailGood verbal and written communication skills Strong ability to translate the abstract/theory into concrete communicationsRelationship management, coaching and communication skillsAbility to work at many levels within and across the organizationInnovative thinker looks for new, sometimes unconventional approaches to achieving goalsAdaptive adjusts and maintains effectiveness throughout periods of change, exhibiting tolerance for ambiguity and able to lead the team through changeAbout The WorkIn close collaboration with the engineering and design leads, define and drive the product strategy and roadmap for our payments and money transfer products, aligning with business goals and customer needsDefining product requirements, user stories, and acceptance criteria, ensuring clear and effective communication to development teamsScoping use cases with technology in order to define the sequencing and prioritization of execution of product deliveryIdentify key features, functionalities, and enhancements to improve the AI and chatbot products, maximizing customer satisfaction and business impactLeading the end-to-end product development lifecycle, from ideation to launch, ensuring timely delivery and high-quality outputsCollaborating with cross-functional teams, including engineering, data science, design, and UX, to prioritize and execute product initiativesConducting user testing, A/B testing, and data analysis to gather insights and iterate on product features for continuous improvementStaying up-to-date with the latest advancements in payments technologies, money transfer rails and the payments industry offeringsUnderstanding the capabilities and limitations of payment technologies and apply this knowledge to drive product innovationDriving Digital payments and money transfer projects with internal groups and vendorsWorking with customer experience and contact centre on the best way to deliver enhanced customer service and improved customer experienceWorking with the contact centre to ensure smooth operations and low deflected call volumeManaging various vendor relationships, particularly in regards to APIs and integrationsWorking with legal, compliance, fraud, etc. to ensure protection of Equitable, and especially our customers#INDP What we offer (For full-time permanent roles) Competitive discretionary bonus Market leading RRSP match program