Job Title

Job Description This role is responsible for analyzing customer data and providing detailed tracking and submission results reports on a regular basis. The Operations Analyst will contribute to corporate and departmental projects as required, or requested, and play an active role in contributing to the Operations department''s achievement of goals and metrics. Main Responsibilities Customer Accounts Administration: Perform daily customer enrollment activities including contract processing, enrollments, price changes, de-enrollment, billing, settlement and enrollment rejections with utilities. Effective handling of all customer data, including confidential account information, meter data, and billing information. Transaction processing, data clean up and integrity, and follow up with customers and utilities on complex account issues. Manage customer renewal process for all customers. Address queries from other departments regarding enrolments. Support administration processes related to customer contracts, in response to customer requests. Assist in improving the efficiency of activities, while ensuring consistent application of policies, procedures, and processes between lines of business and geographic locations. Reporting & Analysis: Regular reporting to management on enrollment activity utilizing Microsoft Office Excel. Detailed analyses, based on enrollment reporting, to support business direction and provide insight into trends, etc. of the customer base. System Operational Activity: Participate in operations team troubleshooting of technology issues. Maintain data integrity for operations. Participate in the creation of specifications for process and/or system upgrades and/or changes for operations. Maintain relationship with service providers and work through transaction issues when necessary.