Job Title

We are a Vancouver Managed IT Service provider founded in 1997 and focusing on health care. We foster a results-oriented environment that values autonomy and offers the flexibility to manage your own time effectively.This position is a front-line customer facing role that requires fluent English communications skill. Required skills:Recent experience working for an MSP (must-have)Microsoft 365 and recent experience working with Azure cloud administration (2+ years, (e.g., tenant setup, Exchange Online, Intune, Azure AD)Windows Server: Experience with installation, management, and troubleshooting (up to 2022)Virtualization: Proficient with Hyper-V and VMware ESXi environmentsFirewalls & VPNs: Experience with SonicWall, Unifi devices, and site-to-site or client VPNsRemote Desktop Services: Setup and support of Windows RDS environmentsRMM tools: Proficiency in ScreenConnect and Remote Monitoring & Management platformsPrinter/MFP config: Canon and Ricoh multifunction printer/scanner setup and troubleshootingCybersecurity awareness: General knowledge of endpoint protection, phishing mitigation, and best practicesNetwork troubleshooting: Solid understanding of TCP/IP, DHCP, DNS, VLANs, and basic routingSoft Skills:Strong verbal and written English communication skills (client-facing role)Ability to work independently and manage time effectivelyOther Requirements:Valid driver’s license and reliable vehicle for on-site visits (reimbursed)Smartphone capable of running authentication and support apps (reimbursed)Must be legally authorized to work in CanadaThe interview process:We do a screen share session where you demonstrate your communication and technical skillsWork environment:Hybrid, Vancouver, BC: mix of remote work and on-site client visits in Greater Vancouver areaJob flexibility Job Type: Full-time (open for part-time candidates)Full-time hours: 37.5 per weekPay: $50,000.00-$130,000.00 ($50K base salary and bonus based on performance). Benefits:Profit sharingDental careExtended health carePaid time offVision careWork from homeSchedule:Monday to Friday, standard business hours (some flexibility possible)Occasional after-hours work may be required for emergency client issues