About the Company Founded in 2015, and headquartered in Ottawa, AFTIA is a proudly Canadian company and Adobe partner, that has an in depth knowledge and expertise of forms process solutions, end-to-end capabilities, sign, and print. We are more trend aware and capable of adapting solutions to specific client needs. About the Role Implement custom AI solutions for enterprise clients. Serve as a technical expert in Firefly, Creative Cloud, and Experience Cloud, translating business needs into usable applications. Develop and deliver customer training and acceptance. Responsibilities Develop and maintain strong customer relationships during and after the implementation of technical and business studies. Team member involved in project delivery; comfortable working on technical implementations and providing advice on systems and service delivery. Manages and controls customer expectations by providing proactive support to our clients Provide post implementation custom training, including train-the-trainer Implement custom AI solutions for enterprise clients. Serve as a technical expert in Firefly, Creative Cloud, and Experience Cloud, translating business needs into AI-powered applications. Mentor teams and drive best practices in AI adoption. Build scalable, production-ready implementations that enhance creative workflows and automate content generation processes Create reusable frameworks and components that accelerate future implementations across clients Serve as technical authority during client engagements, providing expert guidance on generative AI capabilities and implementation approaches Translate business requirements into technical specifications for AI-powered creative and productivity solutions Lead discovery workshops and technical planning sessions to identify high-value generative AI use cases Develop best practices, technical documentation, and implementation guides for the broader consulting team Required Skills 5+ years implementing enterprise solutions with a focus on AI/ML implementations Demonstrated success delivering multiple complex technical projects under deadline pressure Experience providing post implementation training and roll out, including briefing all levels of a customer organization Experience consulting directly with clients on technology strategy and implementation Ability to explain complex technical concepts to both technical and non-technical stakeholders Exceptional problem-solving capabilities with a consultative, client-focused approach Strong collaboration skills working across cross-functional teams including designers, developers, and business leaders Benefits Market competitive salary, vacation and sick days Fully remote position, open to any Canadian resident Collaborative environment with weekly town halls ensuring all employees are engaged Profit sharing Health and dental plan Employee training and growth programs
Job Title
Implementation and Training Specialist