Our client, a leading global organization, is seeking a Director of Workforce Planning to lead and evolve their enterprise-level workforce management strategy. This role will oversee a team and work to ensure optimal resource allocation, support long-term growth, and enhance operational efficiency across multiple centers.This is a hybrid position, located in Toronto, ON.Responsibilities:Develop and execute enterprise workforce capacity plans aligned with strategic business goalsLead forecasting, capacity modeling, and workforce optimization initiativesAnalyze staffing trends, identify potential gaps, and recommend resource allocation strategiesDrive improvements in productivity, service levels, and cost efficiencyOversee the creation of workforce dashboards, KPIs, and performance reportingCollaborate with business leaders to align workforce strategies with demand forecastsManage a global team of workforce management professionalsGuide talent planning initiatives including recruitment, training, and skill developmentServe as a subject matter expert in workforce planning processes and technologiesQualifications: 8+ years of leadership experience in workforce planning and capacity managementBachelors degree in business or a related fieldProven ability to lead multi-location contact center workforce strategiesStrong analytical and data interpretation skills with experience in forecasting and planning toolsExcellent verbal and written communication with senior leadershipExperience managing virtual, cross-functional teamsBilingual (French/English) preferred
Job Title
Director of Workforce Planning