Job Title

We are a Vancouver Managed IT Service provider founded in 1997 and focusing on health care. We foster a results-oriented environment that values autonomy and offers the flexibility to manage your own time effectively. This position is a front-line customer facing role that requires fluent English communications skill. Required skills: Recent experience working for an MSP (must-have) Microsoft 365 and recent experience working with Azure cloud administration (2+ years, (e.g., tenant setup, Exchange Online, Intune, Azure AD) Windows Server : Experience with installation, management, and troubleshooting (up to 2022) Virtualization : Proficient with Hyper-V and VMware ESXi environments Firewalls & VPNs : Experience with SonicWall, Unifi devices, and site-to-site or client VPNs Remote Desktop Services : Setup and support of Windows RDS environments RMM tools : Proficiency in ScreenConnect and Remote Monitoring & Management platforms Printer/MFP config : Canon and Ricoh multifunction printer/scanner setup and troubleshooting Cybersecurity awareness : General knowledge of endpoint protection, phishing mitigation, and best practices Network troubleshooting : Solid understanding of TCP/IP, DHCP, DNS, VLANs, and basic routing Soft Skills: Strong verbal and written English communication skills (client-facing role) Ability to work independently and manage time effectively Other Requirements: Valid drivers license and reliable vehicle for on-site visits (reimbursed) Smartphone capable of running authentication and support apps (reimbursed) Must be legally authorized to work in Canada The interview process: We do a screen share session where you demonstrate your communication and technical skills Work environment: Hybrid, Vancouver, BC: mix of remote work and on-site client visits in Greater Vancouver area Job flexibility Job Type: Full-time (open for part-time candidates) Full-time hours: 37.5 per week Pay: $50,000.00-$130,000.00 ($50K base salary and bonus based on performance). Benefits: Profit sharing Dental care Extended health care Paid time off Vision care Work from home Schedule: Monday to Friday, standard business hours (some flexibility possible) Occasional after-hours work may be required for emergency client issues