*Interested in a career at Langara College?* Our employees exemplify Langara''s values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply! Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada. Current employee? Apply through Careers in your Workday account. Job Title: Library Assistant Employee Group: CUPE Employee Type: Temporary (Fixed Term) Start Date: Monday, July 28 2025 End Date (if applicable): Saturday, January 17 2026 Job Summary: Reporting to the Supervisor, Borrower Services and Library Operations, the Library Assistant is the primary point of contact for library users for general inquiries, reference assistance, library material distribution, and audio-visual equipment use. The incumbent provides responsive and knowledgeable customer service to assist users in using the Library and finding relevant library materials, and supports users through demonstrations, orientations, and troubleshooting. The Library Assistant provides training and acts as operational liaison to tutors and subject coordinators in the Writing and Tutoring Centre of the Learning Commons. In support of collection access and management including the Reserve collection, the incumbent performs bibliographic searching, manages print and digital materials, and conducts inventory. Job Description: Duties & Responsibilities: 1. Provides superior customer service and assistance to students, staff and external parties primarily in Borrower Services and other related library services: * Responds to inquiries about library services through in person and electronic communication regarding routine Library procedures and functions, and processing booking requests for media items. Refers non-routine or complex questions to the supervisor or external departments based on established guidelines. * Performs routine circulation desk duties using the Integrated Library System, including the distribution of library materials to users, maintaining the accuracy and privacy of library user records, and contacting users about outstanding issues such as late returns. * Answers reference questions by determining user needs and assists in locating relevant resources for assignments. Refers complex questions to Reference Assistants and Librarians. * Conducts user orientations and workshops related to the Library and Learning Commons. * Performs cashiering duties (e.g. late fees, fines, etc). 2. Provides basic training and troubleshoots user problems with technology within Library and Learning Commons: * Provides basic training, problem solves, troubleshoots basic technical issues and refers non-routine questions to IT staff. * Instructs and demonstrates to users on searching the Library website and using library equipment. * Troubleshoots technical problems with multimedia and copying equipment such as screen-sharing multimedia units in the mini-theatres. 3. Works collaboratively with key stakeholders to enable student access to services and resources available in the Library and Learning Commons. * Acts as an operational liaison to tutors and subject coordinators for Writing & Tutoring Centre. * Writes, edits and maintains currency of content on the Library and Learning Commons website, including the online tutoring platform for the Writing and Tutoring Centre. * Performs bibliographic searching, material processing and inventory to support library collections. Maintains statistics for various functional areas of the Library and Learning Commons. * Collaborates with the Bookstore and instructors to maintain the Reserve Collections, including the identification and management of print and online items. 4. Liaises with the Colleges Facilities Department and Campus Security to support a safe learning environment for users.* *(*If acts in the capacity of a floor warden as part of Emergency Preparedness Plan, may take training in fire, WHIMIS, and/or earthquake preparedness.)* 5. Performs other related duties, as assigned. Qualifications Required: Education and Experience: * Completion of 2-year Library Technician diploma program. * One (1) year of related library experience. * An equivalent combination of education and experience may be considered. * Sound knowledge of standard library organization, policies, regulations and procedures. * Experience in providing responsive customer service interactions, preferably in an educational setting. * Experience using an integrated library system, preferably Sierra or similar. * Experience performing bibliographic searching. * Intermediate to advanced knowledge in the use of computer applications, including web publishing, word processing, spreadsheets, and electronic communication. * Experience with public speaking and conducting orientations, an asset. Skills & Abilities: * Excellent English oral and written communication skills with the ability to express ideas clearly in writing or in person. * Excellent customer service and conflict resolution skills, and the ability to handle potentially difficult situations with tact and diplomacy. * Ability to maintain effective working relationships with faculty, staff and co-workers, and to deal patiently, tactfully and effectively with students and other library users. * Excellent internet research and database search skills. * Ability to conduct reference interviews and refer questions to a librarian or reference assistant as appropriate. * Ability to work in a dynamic and challenging environment, solve problems as they occur, and make thoughtful and timely decisions. * Effective troubleshooting and problem-solving skills. * Ability to provide basic technical training and orientations to students, faculty, and other non-technical users. * Ability to understand, interpret and apply department and college rules, policies, and technical materials. * Demonstrated ability to pay attention to details and enter information accurately. * Strong clerical aptitude, including good keyboarding skills with a minimum of 40 wpm. * Ability to lift and shelve books, move book trucks, and stand at the circulation counter for several hours at a time. Additional Info: * Temporary position with a possiblity of renewal * Must be available to work on Sunday regularly Why Join Langara? At Langara College, we support the Colleges vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honouring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance. *** Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual *** We offer the following benefits: * Extensive medical, dental, and vision coverage * Hybrid-work program for eligible positions * Generous vacation package plus paid time off during college winter closure (1 week in December) * Employer paid defined benefit pension plan * Potential eligibility for educational, training, and developmental programs * Access to on-site daycare subject to availability * Tuition waivers for courses at Langara College, subject to space availability * Course/program tuition reimbursements * Wellness classes and campus engagement events Salary Range: $28.85 - $32.78 per hour Pay Grade: CUPE Paygrade 19 Scheduled Weekly Hours: 17.5 Hours may vary according to the needs of the department. Compressed Workweek (Fortnight): No Closing Date: Thursday, June 26 2025 People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please contact us. If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please contact our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the CUPE Collective Agreement . Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union. Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes. We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received. Langara is committed to enhancing our diverse workforce.
Job Title
Library Assistant