Job Title

Member Experience Representative (MER)Who We AreAxiom Mutual Insurance Company is a proud leader in the Ontario Mutual Insurance industry. As a Mutual insurer, we are Member-owned and pride ourselves on serving our Members with customer service that is second to none. We believe in providing our Members with peace of mind properly insured.OpportunityWe are searching for a customer-centric professional who will be responsible for enhancing Member engagement and satisfaction at every touch point through accurate, timely, and friendly service. Reporting to the Manager, Member Experience, the Member Experience Representative (MER) enables Insurance Advisors to better leverage their time and efforts in support of risk appropriate policy and premium growth at Axiom. The successful applicant will work within Axioms existing framework, developing mutually beneficial relationships with existing Members and further enhancing our Members experience with Axiom Mutual.What You Will Be DoingProviding exceptional service to Members by addressing inquiries and policy changes Assisting Advisors with the sales workflow and providing guidance on internal systemsEngaging with Members in times of crisis, acting as an advocate when neededPreparing necessary documentation, such as pink slips and certificates of insurance Supporting Member Experience Assistants with office administration responsibilities Facilitating efficiencies between Axioms Member Experience and Underwriting functionsMaintaining accurate, timely, and complete electronic records of Member interactions Participating in prospecting activities such as trade shows and learning sessionsIdentifying risk management opportunities with Loss Prevention to reduce potential exposureCandidate ProfileActive FSRA Agent or RIBO Broker license, or meets eligibility requirements to obtain University / College degree or diploma Insurance, business or communications preferredWorking knowledge and experience using P&C insurer operating platforms, specifically Applied EPIC; candidates with Applied EPIC experience will be preferredCIP Designation or in progressCustomer Service experience (preferred)Understanding of company underwriting and industry guidelinesWhat We OfferPerformance Based CompensationCareer GrowthAffordable CommunitiesPaid Training OpportunitiesPensions & BenefitsAxiom Mutual Insurance Company is an inclusive employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We encourage applications from all qualified candidates and will accommodate applicants needs throughout all stages of the recruitment and selection process. We encourage candidates to make their accommodation needs known so we can provide equitable opportunities.How to ApplyInterested candidates are encouraged to submit their resume and cover letter detailing their unique qualifications and experience to careers@axiommutual.ca.