About UsPorter Media is a performance marketing agency helping fast-growing 7 & 8 figure DTC brands scale profitably. We specialize in paid social and search, ad creative, conversion-optimized landing pages, email & sms. As we continue to grow, were hiring a world-class operator to help us run faster, cleaner, and more efficiently.The RoleWe're looking for a systems-minded, detail-obsessedOperations Managerwho understands e-commerce, paid media, and how to keep a creative team on track.Youll own people, process, and platform execution across the agency, including:Agency Ops:Resource planning, KPI dashboards, team capacity, and weekly reporting.Client Ops:Onboarding, scope tracking, budget adherence, and meeting cadence.Platform Ops:Shopify audits, app integrations, and GA4/event tracking governance.Performance Ops:Translating media plans into ClickUp workflows, QAing ad setups (Meta & Google), and keeping project timelines tight.Systems & Automation:Building SOPs and automations across ClickUp, Make, Zapier, and Google Workspace.What Youll Accomplish (First 90 Days)Implement a ClickUp project tracking system with Reduce founder input time by 50% through delegation and SOPs.Launch an internal dashboard tracking budget pacing, ROAS, and resource usage.Standardize onboarding so clients are launched within 7 dayserror-free.What We're Looking ForYoure fluent inClickUpand have built workflows, dashboards, automations, and documentation at scale.You speakShopifyfluentlytheme changes, app conflicts, and GTM tagging make sense to you.You understandpaid mediaand can spot anomalies in Meta Ads Manager or Google Ads.You thrive in structured chaos and love turning ambiguity into clear processes.You care about people and outcomesyou make systems workforteams, notinsteadof them.Qualifications4+ years in operations or project management in a DTC, ecommerce, or performance marketing environment.Direct experience managing $1M+ in ad budgets and 7-figure Shopify stores.Expert-level ClickUp experience (custom fields, dashboards, automations).Familiar with Meta Ads Manager, Google Tag Manager, and GA4.Proficient in Excel/Google Sheets; bonus points for SQL or Looker Studio experience.Must be eligible to work in Canada and able to commute to Ottawa weekly.What Youll GetCompetitive Salary:$90,000$110,000 CADPerformance Bonus:Based on delivery, margin, and team efficiencyFlexible Work:Hybrid environment with autonomy to do your best workCareer Growth:Clear path to Director of Operations as we scaleBenefits:Yearly allowance, unlimited PTO, bonus opportunities.Job Type: Full-timePay: $90,000.00-$110,000.00 per yearBenefits:Flexible scheduleYearly allowanceUnlimited PTOSchedule:Monday to FridayEvenings & weekends as needed
Job Title
E-Commerce Agency Operations Manager