Job Title

Working for the IS Support & Operations team, you will be responsible for all aspects of how people access technology in their day-to-day work. They host and manage the systems that are the foundation of our technology solutions and support a very diverse range of departments, all within a connected and cohesive organization. You will:Help users make the most of their Windows/Mac workstations, iPhones, printers, handhelds, tablets and other devices through their whole lifecycle from initial imaging through to safe disposalProvide connectivity to desk areas and assisting remote users with basic connectivity support to ensure they can communicate with the systems they need (WiFi/Ethernet/VPN) in and out of the officeOnboard new users and other day-to-day IT support tasks as coordinated by a central support ticketing system Assist in meeting room technology maintenance Must Haves:2+ years (and no more than 4 years) of IT and Customer Service-related education Experience with, or are familiar with the idea of a ticketing system (Jira, Zendesk etc.) - i.e., can open and close an active ticket Help desk experience both in person and virtuallyExperience with Windows and MacOS, Microsoft office suite and or a Windows networking environment Active Directory Experience - Strong communication skills, both written and verbal with a knack to communicate complex IT issues to a wide range of audience members from full-stack developers to finance team membersA customer service orientation with a passion for IT Support and a desire to grow in a collaborative environment Plusses2+ years in an IT Support role Office 365 administration experience (EX. with admin portals)Extensive Hardware configuration and installation experience Experience with AV/HDMI configurations in meeting rooms (ie. setting up sound bars and televisions). Has a car & drivers license for travel to and from New Westminster office as needed