Job Title

**Company Biography1:** As one of the fastest growing cities in Alberta, the City of Airdrie is a recognized leader in building a vibrant and sustainable community through innovation. At the City of Airdrie, incredible opportunities happen every day in a flexible work environment that is tailored to each department. Our inclusive culture and values create a workplace where we welcome aspiring, driven and creative individuals to help us accomplish our business and community goals. We are supportive of one another, and we have fun while we serve our community. We are passionate about improving the lives of our residents through care and respect; that is the foundation of our organization. At the City of Airdrie, we learn, grow and accomplish great things together. If you have a passion for building a better community and are ready to join the excitement, wed love to hear from you! **The Opportunity:** The Transit and Active Transportation Assistant will be responsible for on-street assessment of transit customer amenities including conducting transit stop and active modes (such as shared e-scooters) assessments to ensure they are safe and operational. Responsibilities include: * Conduct regular field assessments and document the condition of transit customer amenities within the City * Ensure compliance with third party transit and micro mobility contracts, escalating incidents or service requests as needed * Report and coordinate the repair of any vandalized or damaged transit or active transportation on-street infrastructure * Execute and assist with projects and programs in alignment with City strategies to encourage use of transit and active modes * Participate and assist with Transit and Active Transportation community events * Participate in activities related to continuous improvement and support the implementation of new processes and/or procedures * Manage transit fare media inventories and provide distribution to external outlets * Prepare and review sales outlet invoices * Leverage industry training opportunities, both within the organization, and externally, for professional development * Maintaining cleanliness at designated bus stops by replacing garbage bins and cleaning up debris or messes to ensure a safe and tidy environment for residents * Provide back up coverage for the Customer Service Administrator as required **You Bring:** * Post secondary certificate or diploma in customer service, recreation or business administration * Valid Class 5 drivers licence * Two (2) years of experience working in fast-paced customer service environment or related position * Experience implementing projects and multi-phase plans with continuous monitoring and reporting * Strong written and verbal communication skills * Experience with transit or active modes of transportation is considered an asset * Experience in property management is considered an asset * Experience in contract management is considered an asset * Experience in municipal government is considered an asset * Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook * Ability to develop rapport with external customers and contractors * Self-starter with strong ability to work independently * Strong customer service orientation * Ability and willingness to work outside in all conditions * Ability to be a positive influence in a team setting, and develop strong working relationships **We Offer:** Along with a competitive compensation program and City paid health and dental premiums, our employees also enjoy: * Excellent health, dental, paramedical, and benefits plan * First-in-class pension plan * Career development and tuition reimbursement * Employee discounts, annual adult Genesis Place pass, social events, and health & wellness initiatives Continuous learning through training and development is encouraged as are flexible work arrangements, when possible. We recognize that our people work best when they feel engaged in their environment and are appreciated for their efforts and our overall benefits package reflects that. **Additional Information:** Please provide a cover letter as a means of introducing yourself and your interest in this role Involvement in special events or community activities may require working outside of standard business hours. **Next Steps:** Candidates are invited to apply online. We only accept resumes and additional application documents through our online recruitment system. In person applications, email or other online forms will not be considered. Postings close at 9 p.m. on the closing date listed in the posting. We recommend applying as soon as possible as we are not able to accept late applications. Please review the job competition carefully and be sure to attach any specifically requested documentation in the My Documents section of your application. Interviewing and hiring may commence prior to the posted closing date. **Company Biography2:** Thank you for your interest in the City of Airdrie.