Job Title

If you are looking to join a dynamic and growing team, Islands West Produce has the right job for you! With a long history in Victoria, we pride ourselves on providing excellent client service and being passionate about our Islands West product offerings. As a member of our Order Desk team, you will perform a variety of customer service, order desk, administrative and reception functions. This can be a fast-paced environment that requires attention to detail and critical thinking. **SCHEDULE REQUIREMENTS:** * Flexible weekdays x4 (5:00pm - 09:00pm); Weekends when required **YOUR RESPONSIBILITIES INCLUDE:** * Utilize your strong listening, communication, and multitasking skills to provide a positive and professional customer experience for our clients. * Answer general phone line with professional phone mannerism and take orders, transfer calls, answer questions and promote items. * Receive and process orders, invoices, and credit memos in-person, via phone and via email with a high level of accuracy. * Perform a wide variety of office duties such as faxing, photocopying, scanning, emailing, printing, process payments, etc. * Work closely and communicate often with other departments such as warehouse, sales reps, office, production, and drivers. **WHAT WE NEED FROM YOU:** * Excellent display of critical thinking, creativity, and innovation; administrative, organizational, and time-management skills. * A high level of motivation, ability to work in a high-pressure environment with minimal supervision and excellent multitasking skills. * Demonstrated ability to offer world-class customer service standards in person, on phone and via email, a passion to go above and beyond customer expectations. * Excellent communication and interpersonal skills. * A willingness to learn and openness to coaching and feedback. * Ability to maintain a safe working environment and follow all safety procedures. **YOUR QUALIFICATIONS INCLUDE:** * Office experience is preferred but not required. * Strong customer service orientation and professional phone mannerism are a must. * Proficient computer and typing skills are a must. * Knowledge of produce and distribution industry an asset. * Advanced skills working with computers and other office equipment. **OUR COMPETITIVE COMPENSATION PACKAGE INCLUDES:** * Extended healthcare benefits eligibility * Employee discounts on products * Development opportunities