Penmore Benefits Inc. Concord, Ontario, Canada Penmore Benefits Inc. provided pay range This range is provided by Penmore Benefits Inc.. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range CA$55,000.00/yr - CA$65,000.00/yr Vice President, Operations at Penmore Benefits Inc. Job Title: Group Benefits Analyst Department: Group Benefits Division Reports to: SVP, Group Benefits Position Overview: The Group Benefits Analyst is responsible for answering client inquiries and providing information regarding products, services, and policies. Provide account support/services, such as creating/handling renewal documentation and claims experience reports, and processing requests for service. The Group Benefits Analyst will also be required to resolve customer complaints via phone or email. Essential Job Functions Assist plan members/plan administrators by answering product and service questions concerning their group benefits plan Provide administrative support to the firms Group Benefits Consultants Maintain customer records by updating account information on CRM system (Applied Epic) Resolve customer complaints quickly and tactfully. Escalate complaints as required by company policy if a resolution cannot be made personally Maintain thorough knowledge of product/services offered by various group insurance carriers Prepare renewal and claims experience reports by collecting and analyzing customer information Provide information to customers and the public concerning goods, services, schedules, rates, regulations, and policies in response to telephone and in-person inquiries Educate plan members/administrators on all aspects of their benefit plan, if required Education/Experience Requirements Minimum Education: Completion of Secondary School. Completion of some college or other post-secondary programs preferred Minimum Experience: At least 2-5 years experience in a group insurance support role Other Skills/Abilities Thorough knowledge of group insurance products and/or services Excellent listening and communication skills Conflict resolution and problem-solving skills Proficient in Word, PowerPoint, Excel Experience with marketing reports preferred, but not required NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. Seniority level Mid-Senior level Employment type Full-time Job function Administrative, Analyst, and Customer Service Industries Insurance Agencies and Brokerages and Insurance #J-18808-Ljbffr
Job Title
Group Benefits Analyst