Job Title

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details PRIMARY DUTIES AND RESPONSIBILITIES: Implement quality control procedures as per internal requirements and/or client contractual requirements; Maintain status reports for all assigned projects; Complete required volume of quality control audits within current working month for assigned staff; Prepare and provide first level of quality control review of all client reporting and billing documentation; Responsible for approval of copayment requests for patients, pharmacies, and/or physicians, and back-up for copayment entry; Liaise with ABSC Accounting to ensure proper payment timeframes and accurate payment; Liaise with Program Managers to ensure copayment KPIs are met; Liaise with 3rd party payment administrator to ensure accurate electronic payment processing; Assist with Program Administrative Assistant duties, as required; Provide first level review of all missed KPIs and document root cause(s); Responsible for collecting data and creating program billing to be submitted to Quality Control specialist/Program Manager monthly as per program protocols. Experience and Educational Requirements: Post-secondary education or equivalent in a related discipline; Minimum of 2 years experience in customer service, in an office setting; Strong proficiency in Microsoft applications (Outlook, Word, Excel); Professional, courteous, and efficient telephone manner; Proven ability to organize time, set priorities, and multi-task to meet various deadlines; Strong communication and interpersonal skills; Ability to work independently and in a team environment; Attention to detail; Experience in healthcare, pharmaceutical, or insurance industry is an asset; Bilingualism (French/English) is an asset. Minimum Skills, Knowledge, and Abilities: Working knowledge of automated warehouse operating system; Strong business and financial acumen; Strong analytical and mathematical skills; Effective oral and written communication skills; Effective interpersonal and leadership skills; Organizational skills with attention to detail; Ability to meet deadlines consistently; Excellent problem-solving skills; Presentation skills; Proficiency in Microsoft Word, Excel, PowerPoint, and other Office programs. What Cencora Offers We provide compensation, benefits, and resources that foster an inclusive culture and support our team members purpose-driven work. Our benefits include medical, dental, vision, and a suite of wellness programs supporting physical, emotional, financial, and social well-being. We also support working families with backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. We offer training, professional development, mentorship, employee resource groups, volunteer activities, and more to encourage your growth. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any protected class. We prohibit harassment and ensure all employment practices comply with equal opportunity principles. Reasonable accommodations are available for individuals with disabilities during the employment process. To request accommodations, contact 888.692.2272 or email . Messages unrelated to accommodation requests will not be responded to. Accessibility Policy Cencora is committed to accessible employment practices. We will accommodate individuals with disabilities during recruitment, assessment, hiring, and employment upon request. Affiliated Companies Innomar Strategies #J-18808-Ljbffr