Job Title

For over 30 years family owned and operated, Pride Marine Group has been creating personalized watercraft experiences. We dont just sell boatswe help bring customers visions for a life well lived to reality by connecting them to the vessel that will take them where they want to go.We are currently looking for a Store Manager to work out of our Pride Marine Group Ottawa location. Our beautiful location on Carp Road sells new and used boats, snowmobiles, ATVs, in Eganville, Ottawa and Kingston as well as Gatineau and the Thousand Island area of Brockville and Napanee. Our service and customer support is outstanding, as evidenced by our certification as a Brunswick 5-star Master Dealer, which is a certification program awarded only to dealers around the world who achieve the highest standards in operational excellence and customer enthusiasm.Our Ideal Candidate is a self-starter who is driven to succeed. We offer health benefits, life, AD&D and LTD insurance benefits, paid vacation and a bonus plan.Key Responsibilities:Identify and promote new products and services to customersAchieve budget and efficiency targets within established time framesAchieve Customer Satisfaction Index (CSI) targetBuild and maintain an effective team of customer service representatives, yard crew members and techniciansLead, coach, and motivate the team to achieve customer service goals at the department levelModel and champion the company's dedication to providing excellent customer serviceSet expectations for each member of the service team and ensure team members meet expectationsAddress customer complaints and concerns that have been escalated in a timely and professional mannerMaintain high levels of customer satisfaction and client retention levelsMaintains excellent Health & Safety standards and ensures compliance with company policies and proceduresCommitment to personal developmentMotivates and supports the service team and always leads by exampleSchedules and checks status of work ordersManages daily service and delivery schedulesMonitors Technicians and delivery staff to ensure internal and external delivery dates are metMonitors and responds to service and parts related e-mails and telephone inquiriesWorks closely with the Customer Service Representative - Parts to ensure high demand inventory ( batteries etc.) is maintained at and appropriate level to deliver service commitmentsOther duties as assignedExperience & Education Required3-5 years of Customer Service experience in the marine or automotive industry3-5 years Managerial experienceUnderstanding of basic math (addition, subtraction, division and multiplication)Excellent communication skills (verbal and written)Pleasure Craft Operator CardJob RequirementsAble to work in variable work environments/conditions both indoors and outdoorsAble to lead and motivate a teamOur employment policies and practices ensure that we are committed to providing equal employment opportunities in all aspects of employment without regard to any individuals race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, sexual orientation, gender identity or characteristics or expression, political affiliation or activity, age, veteran status, citizenship, or any other characteristic protected by law.START DATE: ImmediateLet us know if you are interested in this position. Complete this short form and we will follow up with you promptly.Job PositionName *Email Address *Telephone NumberI consent to receiving information from CERC. * #J-18808-Ljbffr