Job Title

Unleashd, a leading technology company in the automotive software industry, has a rare opportunity for a Customer Success Manager to join our growing team based in Ottawa, ON.HighlightsA mix of remote work and on-the-road customer meetingsCompetitive compensation ranging from a base of $75,000 to $95,000+ OTE, including commission and bonus opportunities, depending on experience and performance.Company RRSP matchingFlexible time-off policy fostering work-life harmonyComprehensive medical and dental benefits, including mental health and wellnessA supportive environment that celebrates your curiosity, values your skills, and wants to accelerate your growthWE NEEDWere looking to hire a Customer Success Manager to join our growing team based in Ottawa, ON.You are incredibly detail oriented with a friendly and professional approach. You love to delight customers and are the liaison between our customers, internal teams and external partners. You enjoy working independently in a fast-paced environment and love contributing to the overall success of the team. As the first point of contact with our customers after they have launched, youll be integral in building an ongoing and trusting relationship with them. We want to ensure that our customers have a seamless experience with Unleashd, and that you will be there every step of the way.YOU LOVEFocusing on the feedback of customers to know which changes can make a differenceMaking it your personal missions to create an exceptional ongoing experience for customersFinding insights and innovative ways that our products can continually solve problems and help our customers improve their businessEffectively and consistently communicating updates and deliverables to the customer and internal teams, advising them on impacts to deadlinesTraining customers and their teams on the day-to-day use and administration of our productsFinding opportunities to upsell new products to existing customers by continually adding value and showing them ways our products can help them moreGetting referrals from existing customers for potential new customers and connecting them with our sales teamYOU HAVEPreviously excelled in a customer success role with a SaaS business where you directly interacted with customersA demonstrated track record with project or timeline-based delivery managementAn acute attention to detail that keeps everyone aligned and everything on scheduleIncredible communication skills with the ability to explain complex topics through both verbal and written meansAn energetic and up-beat personality with a keen desire to see everyone succeedAn open mind and love learning from othersA valid drivers license and a reliable vehicle for customer visitsExperience in the automotive industry and/or automotive software (this would be an asset but is not required)The ability to speak and write in both English and French (this would be an asset, but not required)WE OFFERA dynamic team of professionals dedicated to building a solid foundation for our growing businessA flexible work environment that allows for remote work, with occasional travel requirementsA competitive compensation package, including a base salary thats aligned with your experienceA comprehensive benefits package and flexible spending account to support you and your familys health and wellnessCompany RRSP matchingA flexible time off policy, including sick and personal days to care for your health and well-beingTuition reimbursement opportunities to support your professional developmentOpportunities to give back by participating in various philanthropic programs and activitiesEngaging company events and activities that promote team spirit and foster positive relationships within the organizationA full - time permanent position, as we are seeking a long- term employment commitmentReal growth opportunities, amidst our ongoing expansion and continuous development