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Job Title: Sales Manager (Retail & Wholesale)Job Type: Full-Time (On-Site)Job Description:We’re looking for a highly motivated Sales Manager (Retail & Wholesale) to lead our sales strategy, drive revenue, and grow our customer base across multiple channels. You’ll focus on increasing in-store performance, building wholesale relationships, and managing promotional activity to meet and exceed targets. This role includes overseeing store operations and leading a team to deliver a top-tier customer experience that reflects our brand values.Key Responsibilities:Sales Strategy & Growth  - Develop and execute sales strategies to exceed monthly, quarterly, and annual targets.  - Monitor sales performance and provide regular reporting with actionable insights.  - Identify key drivers of performance and implement solutions to improve conversion and revenue.  - Manage promotional activities and pricing strategies in alignment with business goals.  - Collaborate with marketing to ensure consistency between sales tactics an brand campaigns.Wholesale & Pop-up Development  - Identify and secure new wholesale accounts through proactive outreach, relationship-building, and networking with like-minded retailers, showrooms, and buyers.  - Develop and maintain strong relationships with wholesale partners to ensure ongoing success, including consistent communication, timely order fulfillment, and strategic product recommendations based on sales trends and seasonal demand.  - Oversee wholesale operations: linesheet distribution, order intake, invoicing, shipping, and post-sale follow-up.  - Monitor performance with wholesale partners and make suggestions for replenishment or assortment opportunities.  - Strategically research, plan, and execute branded pop-up events, whether standalone or with external partners.  - Handle logistics for pop-ups, including venue sourcing, merchandising, staffing, sales tracking, and reporting  - Analyzing the performance of each pop-up and wholesale channel to refine future activations and improve ROICustomer Service & Relationship Building:  - Be present in the store on weekdays and high foot traffic days (Saturdays and/or Sundays)  - Ensure a seamless and positive customer experience, addressing complaints, returns, and exchanges with empathy and efficiency both online and in-store  - Foster long-term relationships with customers to encourage brand loyalty and repeat business.  - Train staff on customer service best practices and conflict resolution techniques.Team Leadership & Staff Development  - Recruit, train, supervise, schedule, and evaluate retail staff.  - Set and review staff performance goals, providing feedback and development opportunities.  - Motivate staff to meet and exceed sales targets through coaching and team-building activities.  - Foster a positive, inclusive, and high-performance work environment.Visual Merchandising & Inventory Management  - Oversee store merchandising updates based on sales data and seasonal trends, pivoting when necessary.  - Ensure accurate pricing, signate, and product labelling.  - Manage inventory levels and replenishment to support sell-through  - Maintain visual standards and cleanliness in line with brand guidelines.Administrative & Financial Oversight:  - Ensure order fulfillment is executed in a timely and accurate manner for both customer and influencer shipments  - Assist in closing procedures at the end of each shift where needed  - Oversee cash handling, store banking procedures, and financial reconciliations.  - Ensure compliance with retail policies, safety regulations, and loss prevention strategies.  - Prepare and manage store budgets, ensuring cost-effective operations.Qualifications:- Bachelor’s degree in Business, Marketing, Retail Management, or a related field (or equivalent experience).- Strong interest in retail management, sales strategy, and customer experience.- Excellent communication and interpersonal skills.- Ability to organize, multitask, and manage time effectively.- Proficiency with Microsoft Excel and Google Sheets for tracking sales and inventory.- Willingness to learn and adapt in a fast-paced environment.