Job Title

Our client located in Mississauga is looking for a Bilingual Call Centre Manager to lead day-to-day operations, drive performance, and improve customer satisfaction. This role involves managing staff, setting performance targets, streamlining processes, and handling complex customer issues. You'll be responsible for monitoring quality, reporting KPIs, overseeing recruitment and training, and ensuring high service standards while maintaining budget goals.Our client offers:Competitive salary and benefitsBonus incentive target3 weeks of vacation per yearPension planWork for an industry leader Key Responsibilities:Set and meet targets for efficiency, quality, and customer serviceAnalyze call center metrics and implement improvementsLead, train, and motivate teamsHandle escalated customer issues and complaintsManage staffing levels and schedulingSupport recruitment and onboardingCollaborate across departments to improve service deliveryIdentify opportunities to reduce costs and increase profitabilityRequirements:Fluently bilingual in French and English57 years in a call center management rolePost-secondary degree or equivalent experienceStrong knowledge of call center operations and metricsExcellent leadership, coaching, and conflict resolution skillsHigh computer literacy and analytical skillsStrong communication and interpersonal abilitiesExperience with budgeting and performance reportingThe successful candidate will be required to complete a criminal background check. BlueSky Personnel Solutions is an equal opportunity employer who welcomes resumes from all interested. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact BlueSky Personnel Solutions.We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.