Job Title

Job Description We are seeking a skilled Senior IT Technician to join our team. This role will be responsible for deploying, administering, and supporting a range of IT infrastructure across various environments. The ideal candidate will have advanced technical expertise, a keen attention to detail, and a proactive hands-on mindset. They will lead or participate in IT infrastructure upgrades, system rollouts, and strategic IT initiatives. Key Responsibilities: Configure, deploy, and manage Windows Server environments, virtualization platforms, and core services such as Active Directory, DNS, DHCP, and Group Policy. Maintain server integrity through scheduled updates, patching, and performance tuning. Manage backup solutions, storage systems, and disaster recovery readiness. Deliver advanced support for desktops, laptops, printers, and mobile devices in both office and production settings. Monitor and troubleshoot network infrastructure, optimizing performance and uptime. Ensure performance, security, and privacy of computer/network infrastructure equipment & systems. Monitor security alerts and assist with incident response. Provide IT support for industrial manufacturing IT/OT systems & infrastructure, IoT platforms, surveillance systems, and facility access solutions. Document configurations, procedures, and technical resolutions clearly and consistently. Support lifecycle processes for onboarding/offboarding and user request management. Deliver user training with a focus on approachable, customer-centric communication. Proactively seek and implement automation and operational improvements. Manage IT equipment lifecycle, inventory, and replenishment. Liaise with service providers, vendors, and contractors. Understand and comply with all company policies and procedures. Participate in after-hours support on-call rotations as required. Requirements The following skills and qualifications are essential for success in this role: Education: Diploma/Degree in IT, Computer Science, Engineering, or related field (or equivalent education & experience). Experience: 5+ years in IT technology support at Tier 2 or 3 Level, ideally enterprise environment. Certifications: Certification as IT Technician. CompTIA A+, Microsoft Certified IT Professional, or similar certification, or an acceptable combination of education and relevant experience required. Skills: Expertise in Windows Server & virtualization (Hyper-V/VMware), Active Directory, Group Policy, DNS, and DHCP. Desktop support in Windows environments (imaging/hardware/software troubleshooting). Networking infrastructure and protocols (routers, switches, TCP/IP, VLANs, VPNs, firewalls, wireless technologies). Cybersecurity best practices and endpoint protection. Microsoft 365 and cloud-based productivity tools. IT service management platforms, including ticketing systems, remote support tools, and asset tracking solutions. Strong troubleshooting, documentation, communication, and cross-functional collaboration skills. Self-motivated and effective in both independent and team environments. Additional experience with industrial manufacturing IT/OT systems & infrastructure, IoT infrastructure, industrial video monitoring, and facility security technologies. Benefits We offer a competitive compensation package, including: Salary: $80,000 $95,000 (dependent on experience) Extended health benefits including health, dental, vision, travel, Health Spending Account and RRSP program. Team building and social events. Training, development, and mentorship opportunities Opportunity to advance in your career. Work-life balance. A great culture where we truly value our employees. Working Conditions This role involves a combination of desk-based tasks and on-site support across office and manufacturing environments. The successful candidate will require adaptability and attention to safety. Personal Protective Equipment (PPE) is required when entering designated facility areas. Occasional exposure to high noise levels, temperature fluctuations, and industrial hazards. May involve working at heights using ladders or lifts with appropriate safety gear. Capable of handling small components, tools, or equipment with accuracy and precision, as well as the ability to concentrate on screen-based tasks for extended durations. Ability to lift and move items up to 25 lbs and operate hand tools as needed.