Job Title

THE ROLEThe Client Coordinator provides centralized administrative support to our production and service teams to allow a seamless execution of our service strategy. Client Coordinator are passionate administrative professionals who can effectively manage their workflow around competing priorities without sacrificing service quality, and deliver consistent, high-end results on schedule.WHAT YOULL DO:- Most importantly, you will lead by example, live our values, and drive business relationships for the company by providing exceptional customer service;- A key emphasis on building rapport and relationships and ensuring that strong long-term relationships are created by providing an industry leading level of support to clients in maintaining their insurance needs;- Process documents including new business, renewals and endorsements within EPIC;- Timely follow up on outstanding documents from the Insured or Insurer;- Ensure EPIC workflows are followed including maintaining and updating claims information;- Ensure accurate and timely servicing and invoicing of accounts; and- Other duties as required.WHAT WE REQUIRE:- An academic background consisting of post secondary education, certificates, industry programs, etc.)- Willing to invest time in extensive training and obtaining insurance industry related professional designations such as CIP, CRM and CAIB;- Must hold a General Insurance License 1- A well-defined sense of diplomacy and business acumen with a focus on customer service and the overall client experience;- Skill in analysis, problem solving, critical thinking, decision making, teamwork, communication, innovation, and adaptability;- Proficiency in Microsoft Office Suite- Experience with internal Broker Management Systems (EPIC) considered an asset.