Job Title

Customer Service RepresentativeLocation: Hawkesbury | On-site | Full-time | PermanentAbout the OpportunityOur client, a well-established Canadian manufacturer of custom magnetic components and power conversion products for the transportation, medical, and defense industries, is seeking a reliable and service-oriented B2B Customer Service Representative to join their team.Founded in 1977, they have earned a strong reputation for quality, innovation, and outstanding service. This is a great opportunity to be part of a collaborative team in a company that values precision, professionalism, and long-term relationships.Key ResponsibilitiesServe as the primary point of contact for customer inquiries related to orders, shipments, billing, and creditsMonitor and manage customer orders using the companys ERP system (Odoo)Provide accurate and timely updates on order status, lead times, and any required changesPrepare and send invoices, coordinate with accounts payable departmentsLiaise with the production team to ensure timely shipments and resolve scheduling conflictsCreate and distribute open order reports to key customers on a weekly basisAssist in generating credit memos when required, in collaboration with the Quality Assurance teamFollow up on customer satisfaction to support ongoing service improvementsMaintain strong communication with internal departments including sales, production, and QAQualifications and SkillsMinimum of 2 years experience in a customer-facing, B2B environmentCollege diploma or university degree in business, administration, or a related field preferredStrong written and verbal communication skillsComfortable using Microsoft Office and ERP/CRM systemsHighly organized, detail-oriented, and capable of managing multiple prioritiesAbility to work independently and take initiative in a fast-paced manufacturing environmentBilingual in French and English is a strong assetMust be available to work on site, Monday to FridayCompensation and BenefitsCompetitive salary: $50,000 $55,000 per year10-15% Bonus opportunitiesComprehensive benefits package including:Extended health and dental careVision careLife and disability insuranceEmployee assistance programPaid time offOn-site parkingCasual dress policyWork ScheduleMonday to Friday8-hour daytime shiftsOn-site only