AtField Trip Health, were transforming mental health care by combining psychedelic medicine, modern psychiatry, and compassionate human connection. With clinics across Canada and an expanding at-home therapy program, weve helped thousands of people find hope, healing, and lasting change. But behind the scenes? It takes a smart, systems-savvy, heart-led leader to keep everything flowing and that might just be you.The RoleWere looking for aSenior Director of Operationswho can keep our national network of clinics humming. Youre someone who thrives at the intersection of people, process, and purpose. From managing nurse schedules in Ottawa to prepping a new service launch in Vancouver, no two days will look the same but youll love that.Reporting to the CEO, youll lead our operational strategy and execution, overseeing clinic performance, compliance, people operations, and more. If the phrase organized chaos doesnt scare you, read on.What Youll Own People & CultureSupport hiring and onboarding across all locationsEnsure staff have access to the right systems and trainingAct as an escalation point for performance, team dynamics, or tough conversationsKeep our culture alive with great communication, town halls, and leadership coachingClinical & Day-to-Day OpsOversee Nurse Clinic Managers, Care Team Manager, and Lead Nurse for smooth scheduling and client flowEnsure all clinics operate in compliance with SOPs, privacy, safety, and licensing regulationsOptimize daily workflow discovery calls, consults, therapy sessions, and moreManage escalated client issues with professionalism, empathy, and speedSet KPIs with the CEO and monitor clinic performance across CanadaForecast staffing and resource needs with Finance and MarketingLead quarterly planning with Clinic Managers to stay ahead of growthCompliance & QAMaintain national registry of professional licenses and insurancePrepare for audits, inspections, and College reportingEnsure all controlled acts and delegation protocols are correctly followedCross-Functional CollaborationOperationalize new treatments and campaignsDrive quality improvement through data, feedback, and your good instinctsWhat You Bring6+ years in operations leadership, ideally in healthcare or multi-site service environmentsExperience managing people managers and cross-functional teamsDeep knowledge of compliance and HR processes (bonus if youve worked with regulated professionals)Comfort with systems like JaneApp, Google Workspace, and CRM toolsStrong instincts for when to follow the rules, and when to rewrite themYou lead with clarity, compassion, and accountabilityBonus PointsExperience in mental health, psychedelics, or regulated healthcareYouve scaled something before (were growing fast!)You care deeply about getting people the care they deserveWhat Youll LoveWork that actually helps peopleSmart, kind, and motivated colleaguesEmployee Option Plan, Paid time off, and professional developmentA culture that values integrity, curiosity, and innovationIncludesReady to build the future of mental health with us?Apply now we cant wait to meet you.Job Types: Full-time, PermanentPay: From $120,000 per yearAdditional pay:Bonus pay and meaningful equity options for long-term alignmentPaid time offSchedule:Monday to FridayWork Location: In person in Toronto (30 Duncan Street)Seniority levelSeniority levelExecutiveEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesMental Health CareReferrals increase your chances of interviewing at Field Trip Health Canada by 2xSign in to set job alerts for Senior Director of Operations roles.Director of Operations (Business & Operational Excellence)VP, Director of Operations, Central & Western Canada, WaterVP, Director of Operations, Central & Western Canada, WaterVP, Director of Operations, Central & Western Canada, WaterGreater Toronto Area, Canada CA$110,000.00-CA$135,000.00 3 weeks agoScarborough, Ontario, Canada CA$120,000.00-CA$130,000.00 3 weeks agoDirector of Store Operations- FUTURE OPPORTUNITIESSenior Director, Merchandising and Product ManagementSenior Director, Head of Data OperationsDirector of Store Operations- Eataly Eaton CentreSenior Director, Finance & Business Operations (18-mth Contract)Director-Customer Solutions Delivery - Greater Toronto AreaThe Grocery Foundation - Executive DirectorInterim Senior Director, Human Resources, Plant OperationsDirector, Specialty Operations (Beyond Payroll)Senior Director, Specialty Retail & Pharmacy OperationsWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Job Title
Senior Director of Operations