Job Title

Operations Manager Our client is searching for an Operations Manager to join their team. This role will be responsible for providing leadership, direction, guidance, training, and technical support to a variety of departments. A successful candidate will be passionate about making a difference in peoples lives and have fun doing it. Your success will be defined by your ability to: Provide leadership, direction, guidance, training, and technical support to the following departments: Personal Lines, Commercial Lines, Processing and Reception Develop strategic plans and set departmental targets to meet company goals Drive the profitable growth of the company, maximizing retention and new business Exhibit and promote the companys vision, goals, and values Inspire a culture of high performance, productivity, collaboration, customer service, and professionalism Foster leadership development through performance evaluation, ongoing effective feedback and training opportunities for leaders of the Personal Lines, Commercial Lines, Processing and Reception departments Represent the brokerage with carrier partners and within the community Build relationships with key clients to ensure a high level of client satisfaction Be a company ambassador at various industry events Develop, modify and implement operational standards and processes to ensure a high level of compliance, customer service and efficiency Participate in Recruitment of team members in conjunction with Human Resources Be an active in-office presence Monday-Friday Travel to and work in other Alberta offices regularly and Ontario on occasion Your strengths include: 8+ years of experience with industry expertise in insurance Alberta General Level 2 Insurance License RIBO license would be considered an asset Insurance designation CAIB, CIP, or equivalent Natural leader and relationship builder with a proven track record of developing, coaching and leading high-performance teams and leaders Passion for driving growth with a proven track record for achieving results Process driven, highly organized and detail oriented Superior interpersonal and communication skills, both written and verbal Exceptional customer service skills Strong ability to analyze data and scenarios and create effective strategic plans Strong ability to inspire, influence, and negotiate effectively Strong experience using Microsoft Office applications Applied Systems (Epic) experience would be an asset Familiarity with EOS would be an asset