Job Title

XCMG Canada Ltd. is thrilled to welcome a hands-on, enthusiastic, and driven individual to our dynamic and growing team. As our new Product Support Technician, you''ll be a key member of our team, someone who isnt afraid to roll up their sleeves and get their hands dirty. Quite literally, on occasion change hydraulic fittings, replace summer oil with winter weight oil and crawl under a piece of equipment to diagnose the issue. Youll directly contribute to the success of our expanding network of dealers and rental houses within the GCI sector. About the Role: Reporting to the VP of After Sales, you will be instrumental in building and maintaining strong relationships, providing expert support, and ensuring smooth operations in various key areas, including: Developing strong partnerships with dealership service and factory teams. Offering hands-on troubleshooting assistance and technical support. Collaborating closely with factory engineers and technicians. Creating engaging training materials. Leading pre-delivery inspection (PDI) processes. Providing training and guidance to dealership service personnel. Managing warranty processes and product improvement programs. Assisting with parts inventories and more. Youll have plenty of opportunities to travel to dealer and customer locations, where you''ll perform training, programming, troubleshooting, and even pull wrenches to get the job done right. Your work will have a tangible impact on our client relationships and overall customer satisfaction. What Were Looking For: We need a highly organized, detail-oriented individual who excels at problem-solving and communication. If youre a natural leader whos not afraid to get your hands dirty, has a passion for creating a positive work environment, and enjoys driving continuous improvement, wed love to hear from you! What We Offer: Comprehensive health coverage: 100% of your Extended Health Care Premium is covered Life insurance for your peace of mind 15 Vacation Days and 11 paid holidays annually to relax and recharge 6 Personal Days to pamper yourself - you deserve it. Up to $400.00 / year CSA Approved Work Boot Allowance. Up to $400.00 every two years Prescription Safety Glasses reimbursement. A competitive salary of $100,000.00 to $105,000.00 per year $1,000.00 a month Vehicle Allowance Company sponsored training. On-site parking for a stress-free start to your day A lively, fun work environment with a casual dress code where we provide you a great looking shirt! Key Responsibilities: Ensure adherence to all health and safety requirements, including meetings and toolbox inspections On occasion, get your hands dirty. Provide technical support and guidance to dealers, ensuring clear communication Develop and maintain a failure analysis process to assist dealers in addressing product failures Work closely with factory representatives to create training materials and technical documentation Support dealers with warranty-related guidance and ensure efficient product improvement processes Education and Experience Requirements: Red Seal Heavy Duty Technician certificate or equivalent experience in the construction equipment industry At least 5 years of experience as a Service Technician Knowledge of the MWEP Industry and dealership service departments Post-secondary diploma or relevant technical education WHIMS, site orientation, and safety training are assets Core Competencies: Strong commitment to safety practices and culture High ethical standards and compliance with regulations Team player with excellent customer service skills Willingness to learn and grow Knowledge of Microsoft Office Suite Ability to speak French is an asset Strong organizational and time management skills Flexibility to travel and work varied hours as needed