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Job DescriptionPosted Friday, June 20, 2025 at 4:00 AMWho We AreTalize is a proudly Canadian owned and operated for-profit thrift retailer. At Talize, we aspire to challenge boundaries and make fashion sustainable, unique, and affordable we recognize the importance of shopping sustainably. Were passionate about sustainable fashion because we know were helping the planet at the same time as providing our customers with amazing value! That means offering unbeatable prices on brand names, designer fashions, accessories, leather goods, footwear, housewares, book, toys and more all while contributing to the health and sustainability of our planet.At Talize, you'll be serving the community by helping them lead a more sustainable lifestyle. A place with unlimited opportunities to learn and grow while unleashing your highest potential each day. You'll be part of a people and customer first culture; a workplace that is fun, fast paced, collaborative, diverse and inclusive. We provide a productive work environment, where every perspective is valued. Talize also takes a holistic approach for providing great benefits and rewarding employees.Who You AreThe ideal candidate is proactive, agile, and business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Talizes values.The RoleAs a General Manager in the retail sector, you are the driving force behind the overall success and operations of the store. Your role encompasses strategic leadership, financial management, and team supervision. You are responsible for setting and achieving sales targets, overseeing inventory control, and ensuring a positive customer experience. Additionally, you play a pivotal role in staff management, including recruitment, training, and performance evaluation. Your strategic decision-making and effective communication skills contribute to the store's profitability and growth. With a focus on creating a cohesive and high-performing team, you ensure that the retail establishment operates efficiently, meets company standards, and delivers exceptional service to customers.Duties and ResponsibilitiesLeadershipOversee store operations including customer service, retail floor, on site donations, and merchandise processing room.Regularly complete floor walks to determine priorities and delegate tasks to direct reports in morning meetings and throughout the day.Mentor direct reports regarding company policies and procedures.Responsible for the selection, screening, interviewing, hiring, and orienting of Team Members, and Supervisors.Responsible for the interviewing, hiring, and onboarding of Assistant General Manager.Employee RelationsWork with District Manager and People and Culture Business Partner to create performance improvement plans for direct reports.Accurate completion of administrative paperwork pertaining to direct reports and facilitating all performance management meetings.Recognize and report policy infractions to the Area Manager and Human Resources. Facilitate all corrective action meetings for direct reports.Responsible for the off-boarding of direct reports, including but not limited to completing termination meetings, submitting termination paperwork/requests to Human Resources.Implement employee recognition programs and events.Health and SafetyEnsure that customer service, retail floor, on site donations, and merchandise processing room are organized and clean.Take precautionary measures and follow company guidelines against external and internal theft. Take appropriate action when external and internal theft occurs.Provide a safe workplace environment by identifying and properly removing any hazards or potential hazards.Manage all workplace accidents, complete and submit proper documentation in a timely manner and inform the Joint Health and Safety Committee, Area Manager and People and Culture.Store ResponsibilitiesEnsure store is staffed appropriately for business needs.Develop creative plans to increase store sales.Manage store expense control and payroll to optimize the business.Ensure that all customer needs are addressed, such as: answering customer inquiries and solving customer complaints.Facilitate the preparation and execution of sale days.Responsible for opening and closing the store.Other DutiesMaintain professionalism while communicating with peers, managers, customers and while using the store intercom system.Collaborate with direct reports to ensure operations and production work as a team toward the same goals.Perform additional job-related duties as requested by the Area Manager.Core CompetenciesLeadership: inspiring and guiding a team to achieve objectives and motivating individuals to perform at their best.Conflict Resolution: the capacity to manage and resolve conflicts within the team or organization.Decision-Making: making informed decisions by considering various factors and potential consequences.Strategic Thinking: developing and executing plans to achieve long-term organizational goals.Project Management: effectively planning, executing, and monitoring projects to ensure they are completed on time and within budget.Delegation: assigning tasks and responsibilities to team members based on their strengths and skills.Coaching and Mentoring: helping team members develop their skills and reach their full potential.Performance Management: providing constructive feedback, setting goals, and evaluating employee performance.Financial Acumen: understanding financial statements, budgets, and financial performance metrics.Change Management: guiding teams through organizational changes and helping them adapt to new processes or strategies.Education, Experience and Requirements3+ years of experience in a retail store management position responsible for high-volume store performance.5+ years of experience in a retail environment.Previous work in a thrift retail environment is considered an asset.You are required to have open availability which includes evenings, weekends and holidays.Physical Requirements and Work EnvironmentAbility to stand and walk for the duration of shift.Constant bending, reaching, and using hands for repetitive actions.Lifting and carrying items up to 50lbs throughout shift.Pushing and pulling merchandise containers on wheels weighing up to 500lbs.Exposure to dust all of designated shift.Work schedule hours will include days, evenings, weekends and holidays.Interaction with customers, clients and the public at large.Talize is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Talize. Please note, only the candidates who are selected for an interview will be contacted. Talize welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr