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3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Royal City Physio is a busy physiotherapy clinic seeking a well-organized, reliable Patient Experience Manager to execute day-to-day operations, and track patient satisfaction and retention throughout the treatment plan. This position requires an energetic professional with impeccable customer service skills. Wage : $25 to $28 per hour Potential for bonus structure based on performance Benefits : After probationary period Reports to : Office Manager & Clinic Director Location : Royal City Physio, 450 E Columbia St #101, New Westminster, V3L 3X5 Key Responsibilities Ensure a positive and welcoming experience for patients, from initial contact through the completion of their treatment journey Design and implement systems to monitor and enhance client retention and satisfaction Conduct weekly and monthly analysis of key business metrics to inform strategic decisions Lead the recruitment, onboarding, training, supervision, and performance evaluation of administrative staff Oversee internal office communications to ensure clarity, consistency, and efficiency Enhance client retention through proactive communication and exceptional customer service Manage scheduling and coordination of part-time administrative staff Foster a collaborative, supportive team environment through strong leadership and a positive workplace culture Ensure strict adherence to all established office policies and procedures Qualifications High school diploma required; additional credentials such as an Office Assistant Diploma, Business Diploma, or a Bachelor of Business Administration are considered strong assets Demonstrated excellence in customer service and problem-solving abilities Previous experience as an administrative assistant or in office management is an asset Exceptional organizational skills with strong time management, prioritization, and attention to detail; ability to delegate tasks effectively Proficient in maintaining accurate and up-to-date client files and administrative records Excellent interpersonal and communication skills, both verbal and written Proficiency with Jane Client Booking Software, Google Workspace (Drive, Sheets, Docs, Calendar), Slack, and staff scheduling tools (e.g., When I Work) is highly desirable Referrals increase your chances of interviewing at Royal City Physio by 2x Sign in to set job alerts for Experience Manager roles. VP, Director of Operations, Central & Western Canada, Water Burnaby, British Columbia, Canada 1 month ago Senior Manager, Head of Content Marketing Engineering Manager, Communications Integrations Senior Manager, Marketing Data and Analytics City of Langley, British Columbia, Canada 5 days ago New Westminster, British Columbia, Canada 2 months ago General Manager, The Westin Bayshore, Vancouver Assistant Store Manager - Full Time - Pacific Centre Business Operations Manager, IT Services - Global On-Premise Support Director, Health, Safety and Environment Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr Create a job alert for this search #J-18808-Ljbffr