Job Title

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees passion for travel and ensure a rewarding career journey. Were building a more open world. Join us. Accompagnateur(-trice) du rendement des franchiss Expedia Croisires est la recherche dun(e) accompagnateur(-trice) du rendement des franchiss (gestionnaire sur le terrain) dynamique qui fournira du mentorat et du soutien oprationnel nos centres de vente au dtail dans les provinces de lOntario, du Qubec et du Canada atlantique. En tant que titulaire de ce poste, vous stimulerez la croissance des ventes des franchiss et augmenterez la valeur commerciale grce un encadrement et une formation personnaliss et cohrents auprs des partenaires franchiss. Ce soutien sarticule autour des stratgies, des ressources et des comportements Compass des partenaires franchiss dExpedia Croisires, notamment : le leadership et la reconnaissance, le recrutement et lintgration, le marketing et les promotions, la planification et le rendement, les oprations et ladministration. Si la description ci-dessous vous correspond et que vous partagez nos valeurs de travail dquipe, dintgrit, de respect, de dvouement et de plaisir, alors nous voulons vous compter parmi nous! Dans ce rle, vous aurez les responsabilits suivantes : Animer les sances annuelles de planification des activits. Encadrer les partenaires franchiss dans llaboration de leurs plans daffaires trimestriels, en mettant laccent sur la mise en uvre locale des stratgies de base de la franchise et sur leur rendement. Veiller ce que le recrutement et lintgration, ainsi que la direction de lquipe des ventes demeurent des priorits constantes pour les partenaires franchiss. Accompagner les partenaires franchiss dans la mise en place dun leadership efficace au sein de leur quipe des ventes, notamment par le biais de runions mensuelles, dun mentorat individuel des conseillers, de la dfinition dobjectifs pour le Club des navigateurs et de la mthodologie de lapproche de vente Navigators . Passer en revue et encadrer les investissements marketing qui soutiennent les stratgies Compass par les moyens suivants : Soutien du partenaire franchis dans le dveloppement et la mise en uvre de son plan marketing national et local Marketing dattraction et de fidlisation Promotions et vnements de soldes Expedia Croisires Marchandisage au centre Marketing de recrutement de conseillers Veiller ce que le centre de franchise adhre tous les systmes Expedia Croisires et respecte lensemble des normes de notre marque. Sassurer que le centre est soutenu et dispose de toutes les connaissances ncessaires sur le fonctionnement du centre grce CruiseDesk afin de favoriser la croissance. Recueillir rgulirement les commentaires sur le terrain grce des rapports systmatiques et rguliers, et attnuer les obstacles en collaborant avec les spcialistes du programme Expedia Croisires. Veiller ce que tous les nouveaux franchiss bnficient du soutien ncessaire et voluent vers les critres de rfrence Star Among Your Peers grce la mise en uvre du systme de franchise. Favoriser une gestion optimale du rendement omnicanal en tirant parti doutils analytiques avancs pour atteindre les objectifs stratgiques en matire de prise de dcision. Ce poste ncessite 25 % de dplacements en Amrique du Nord. Votre exprience et vos comptences : Communication professionnelle bilingue en anglais et en franais Travail ax sur les donnes. Exprience dans un environnement o il faut grer des conflits et rsoudre des problmes Baccalaurat ou matrise en administration des affaires ou dans un domaine technique connexe, ou exprience professionnelle pertinente quivalente Au moins 5 ans dexprience en gestion des ventes au dtail dans le domaine des franchises, du voyage ou dans un domaine connexe. Excellentes aptitudes de communication crite et orale Orientation sur les rsultats et forte envie de stimuler les ventes en dveloppant et en encadrant les collaborateurs Connaissance approfondie du monde des affaires et sens aigu des affaires, avec une spcialisation dans les domaines des ventes et du marketing Pourquoi vous joindre nous? Chez Expedia Group, nous reconnaissons que notre succs dpend de celui de notre quipe. Nous sommes la plateforme de voyages par excellence dans le monde et nos employs comptent parmi les plus passionns, cratifs et comptents du march. Nous sommes conscients que les voyages ont le pouvoir dliminer les barrires, tout en amliorant la vie des gens. Cette responsabilit nous motive devenir lendroit o des personnes exceptionnelles souhaitent travailler au mieux de leurs comptences et leur fournir les outils pour russir. Que vous cherchiez un poste en dveloppement logiciel ou dans le service la clientle, dans le marketing ou dans lapprovisionnement en hbergement, Expedia Group forme une quipe unie et nous travaillons ensemble latteinte dun but commun : rendre le monde accessible. Nous visons constamment lexcellence, mais jamais au dtriment du client. Nous agissons avec humilit et optimisme, en respectant toutes les ides, quelles soient petites ou grandes. Nous apprcions la diversit et les voix telles quelles sont. Nous sommes une entreprise internationale, mais nous gardons les pieds sur terre afin dagir rapidement en toute simplicit. Nos quipes ont aussi la chance de rendre leurs communauts et de simpliquer concrtement grce notre programme dengagement social en entreprise quest Expedia Cares. Si vous souhaitez jouer un rle significatif avec lune des marques les plus prises par les consommateurs dans le monde et travailler dans le secteur dynamique du voyage, cest lemploi parfait pour vous. Notre famille de marques de voyage comprend : Expedia, Hotels.com, Expedia Partner Solutions, Egencia, trivago, VRBO, Orbitz, Travelocity, Wotif, lastminute.com.au, ebookers, CheapTickets, Hotwire, Classic Vacations, Expedia Media Solutions, CarRentals.com, Expedia Local Expert, Expedia Croisires, SilverRail Technologies, Inc., ALICE et Traveldoo. Lchelle salariale totale pour ce poste en mode virtuel varie de 83 000,00 $ 116 500,00 $. Les employs occupant cette fonction peuvent tre admissibles une rmunration allant jusqu 133 000,00 $, soit le plafond de lchelle, en fonction dun rendement soutenu, dmontr et constant dans le cadre de leurs responsabilits. Lchelle salariale totale pour ce poste, situ Montral, varie de 83 000,00 $ 116 500,00 $. Les employs occupant cette fonction peuvent tre admissibles une rmunration allant jusqu 133 000,00 $, soit le plafond de lchelle, en fonction dun rendement soutenu, dmontr et constant dans le cadre de leurs responsabilits. Franchise Performance Coach Expedia Cruises is looking for an engaging Franchise Performance Coach (Field Manager) to provide business coaching and support for our Retail centers in the province of Ontario, Quebec, and Atlantic Canada. As the Franchise Performance Coach, you will drive franchise sales growth & increase business value through consistent, customized coaching and training with Franchise Partners. This support is centered around the Expedia Cruises Franchise Partner Compass strategies, resources and behaviors including; Leadership & Recognition; Recruitment & Onboarding; Marketing & Promotions; Planning and Performance; Operations and Administration. If the below description sounds like you, and you share our values of Teamwork, Integrity, Respect, Dedication, and Fun, then we want you on our team! In this role, you will: Facilitate annual business planning sessions Coach Franchise Partners on their Quarterly business plans, maintaining a focus on local execution of the core Franchise strategies and their performance Ensure Recruitment & Onboarding, and Sales Team Leadership remain continuous priorities of Franchise Partners Coach Franchise Partners on effective Sales Team Leadership including monthly team meetings, one on one mentoring of Consultants, Navigators Club Goal Setting and Navigators Approach Sales methodology You will review and coach to marketing investments that support the Compass strategies through: Support of the Franchise Partner development and execution of their National & Local Marketing Plan Attraction and Retention marketing Expedia Cruises Promotions & sales events In-center merchandising Consultant Recruitment marketing You will ensure Franchise Center is adopting all of the Expedia Cruises systems and is compliant in all areas of our Brand Standards Ensure Center is supported and knowledgeable of all Center Operations through CruiseDesk to support growth Drive field feedback regularly through consistent, timely reporting and solve hurdles through collaboration with Expedia Cruises Program Specialists Ensure all new franchise locations are supported and evolving to Star Among Your Peers benchmarks by the execution within the franchise system. Influence optimal Omni-Channel performance management by leveraging advanced analytical tools to drive strategic decision-making objectives. This role requires 25% travel within North America. Experience and qualifications: Bilingual English/French professional communicator Data Driven individual Experience in an environment managing conflict and problem solving Bachelors or Masters in Business Administration or related technical field; or equivalent related professional experience A minimum 5 years experience in retail sales management in franchising, travel or a related field Strong written and verbal communication skills You are results oriented with a strong desire to drive sales by developing and coaching people Business insights and acumen with an emphasis on sales and marketing Why join us: Expedia Group recognizes our success is dependent on the success of our people. We are the worlds travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make peoples lives better - that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so. Whether youre applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares. If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. Our family of travel brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Egencia, trivago, HomeAway, Orbitz, Travelocity, Wotif, lastminute.com.au, ebookers, CheapTickets, Hotwire, Classic Vacations, Expedia Media Solutions, CarRentals.com, Expedia Local Expert, Expedia CruiseShipCenters, SilverRail Technologies, Inc., ALICE and Traveldoo. The total cash range for this position in Montreal is $83,000.00 to $116,500.00. Employees in this role have the potential to increase their pay up to $133,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Virtual is $83,000.00 to $116,500.00. Employees in this role have the potential to increase their pay up to $133,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individuals knowledge, skills, and experience. Pay ranges may be modified in the future. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Groups family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Groups Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless youre confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employees I-9 to confirm work authorization.