Job Title

The Customer Service Representative will be responsible for answering both technical and Group Disability Claim inquiries via phone and/or e-mail. Customers may be internal or external and their inquiries may vary - fast paced environment with a consistent call volume. Provide excellent customer service to both internal and external clients. Effective communication with plan members and plan sponsors in a calm and professional manner Access appropriate information from various client systems. Research and resolve inquiries within specified timelines. Handle sensitive issues in order to ensure customer satisfaction and maintain confidentiality of private personal information. Provide online claims submission technical support ie. Password resets, client ID assistance and troubleshooting. Candidate Requirements/Must Have Skills: Bilingual French/ English. Must be fully proficient in both languages. Note: Training will be done in English Minimum 1 year previous experience in a customer service environment or admin/clerical experience Proficient computer and keyboarding skills Demonstrates adaptability and thrives in a fast-paced environment. Soft Skills Customer focus and solution oriented Excellent communication skills (oral and written) Strong interpersonal skills team playe Strong attention to detail Well organized and able to prioritize work Ability to meet deadlines