Job Title

We are looking for a dedicated Regional Technical Manager for a leading OEM of commercial cooking equipment. This position will be responsible for the Ontario region. Compensation: Base salary of $ 85 000 + performance bonus paid quarterly Company paid benefits package, pension plan with RRSP matching 20 paid vacation & personal days per year Fully paid company vehicle provided Gas card Laptop, cellphone, peripheral technology tools provided Extensive training supporting their business service model, sales cycle and related processes and procedures including hands-on use of equipment Supported with a comprehensive service structure and product knowledge technical training Your tasks as the Regional Technical Manager: Interview, hire, and negotiate contracts as needed. Assist in planning, assigning, and directing the goals of the service organization, including inventory management, first-time fix rate, and resolution time. Provide communication back to the Service Partners on their performance to ensure they can take the appropriate action to meet the needs of customers. Prepare monthly territory reports and travel/calendar itineraries in a timely manner. Review and approve service partner warranty invoices and ensure invoices are processed in a timely manner. Administer field and in-house training sessions to train RSP servicers on equipment (hardware and software), accessories, and consumables. Administer training sessions on warranty process and expectations. Perform necessary tasks to ensure that the companys owned inventory is operational and is available for sale or used in training. Address complaints and resolve problems in a timely manner ensuring that the appropriate Service Partner is providing our customers professional service. Responsible for supporting sales process including End Users, Equipment Dealers, Manufacturers Representatives, Regional Sales Managers and the Regional Sales Directors, etc. Other duties assigned. The required qualifications of the Regional Technical Manager: 4+ years of previous experience in the automotive industry, heavy equipment, power generators, HVAC, restaurant equipment, gas companies (gas heaters, furnaces, boilers). Associates/Bachelors degree in Electronics, HVAC or similar from an accredited college or university; or equivalent combination of education and relevant experience. Ability to read, analyze, and interpret appliance schematics, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from managers, clients, customers, and the general public. Previous supervisory experience. Able to work independently and as a team player. Enthusiastic, motivated and results-oriented. Valid clear driver''s license