Job Title

Field Service Specialist / Manager Key AccountsLocation: Mississauga, ON Hybrid: 3 Days On-Site ,2 Days Remote. Travel 20% of time. Compensation: Competitive Base salary + Bonus + Company Vehicle. The Field Service Specialist/Manager trains the service partners and their sub-agents as well as customer-sponsored individuals and is the key link for all service needs from the sales organization in the assigned territory. You are the service ambassador representing our client in a professional manner at all times for all Key Accounts. Key Accounts are defined as a customer who has 50+ locations nationally. EDUCATION and/or EXPERIENCE: Associates/Bachelors degree in Electronics from an accredited college or university; or equivalent combination of education and relevant experience. Required to attend training classes at our client as needed. Ability to effectively communicate both verbally and in writing, technical details concerning our clients equipment, accesories, consumables and spare parts to support customers, internal staff and business partners. Ability to read, analyze, and interpret general business periodicals, professional journals, technicalAbility to effectively present information and respond to questions from groups of managers, clients, procedures or governmental regulations. customers and general public. Ability to write reports, business correspondence and procedure manuals. customers, and the general public. Ability to travel to USA, and across Canada (20%). Your responsibilities will be:Interview, hire negotiate contracts for new Service partners (Maintenance Service Partners) as needed.Assisting in planning, directing and assigning the goals as it relates to service organization including inventory management, first time rate, and resolution time.Provide communication back to the Service Partners on their performance to ensure they can take the appropriate action to meet the needs of our customers. Prepares monthly territory reports and travel/calendar itineraries in a timely manner. Review and approve service partner warranty invoices and ensure invoices are processed in a timely manner. Administer field and in-house training sessions to train service partners on:Equipment (Hardware and software), accessories, and consumablesWarranty process and expectationsPerform necessary tasks to ensure the companys owned inventory is operational and is available for sale or used in training.Address complaints and resolve problems in a timely manner ensuring that the appropriate Service Partner is providing professional customer service. Supporting sales process including End Users, Equipment Dealers, Manufacturers Representative, Regional Sles Manager and Regional Sales Directors. Provide back-up support to other territories when needed. EDUCATION and/or EXPERIENCE: Associates/Bachelors degree in Electronics from an accredited college or university; or equivalent combination of education and relevant experience. Required to attend training classes at our client as needed. Ability to effectively communicate both verbally and in writing, technical details concerning our clients equipment, accesories, consumables and spare parts to support customers, internal staff and business partners. Ability to read, analyze, and interpret general business periodicals, professional journals, technicalAbility to effectively present information and respond to questions from groups of managers, clients, procedures or governmental regulations. customers and general public. Ability to write reports, business correspondence and procedure manuals. customers, and the general public. Ability to travel to USA, and across Canada (20%).